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Reviewed 5 February 2013

This was a business trip for my partner and I, and so the Brickell location made it very accessible to the office-walking distance--the reason we chose the hotel. Check in was smooth and the hotel lobby was decorated well with a really nice scent which I believe was being created with some incense. Our room was stunning with a view of the city and water, and we used the balcony for breakfast in the morning. The bathtub is located in an area that lets you soak and watch some TV which was really nice to unwind in at the end of a long day.

The pool area is really great and there are some very tasty dining options pool side, our favourite was the Sunday brunch buffet which was served all day --we enjoyed snacking on all the tasty treats throughout the day by the pool.

We also used the fitness centre which was well stocked with towels, water bottles, fruit etc. and it had all the machines we like to use at our home gym.

If you want to spend most of your time in South Beach, this is probably not the best location for you but it is great for a business trip or a relaxing trip in the sun by the pool.

Overall, we have no complaints, we would definitely stay at the location again.

Room tip: The view of the city/water is worth upgrading for--the balcony allows for dining with a view!
Date of stay: January 2013
  • Trip type: Travelled on business
    • Value
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Thank Siham K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2013

Rooms and furnishings very nice modern and updated. I thought tv system was great super simple and you could see all your options on 1screen. Great Christmas decorations including a live giant tree in foyer. Close to Brickell area where there are unique shops and restaurants. Really enjoyed that. Nice small beach and pool, with nice padded loungers and very nice beachbtowels. My husband and I saw watched dolphins swimming in the bay from our balcony. Only negative was no coffee maker in room. Most upscale places have the Keurigs but the mandarin did not have any coffee maker at all.

Date of stay: January 2013
  • Trip type: Travelled as a couple
    • Value
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Thank Cheryl W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 January 2013

We had an amazing experience at the Oriental Mandarin Miami! We went for our 45th Anniversary. From the moment we arrived we were greeted with smiles and attention that lasted the whole weekend! They made us feel so special with all their surprises for us and their kind words! The room and view were BEAUTIFUL ! Top Notch service wherever we went! They truly pampered us! We especially would like to thank Marc Correal for his generosity and kindness!!! There are no words to decribe how we felt after talking with him! I would highly recommend you go to this Gorgeous Property and meet their amazing staff!!!

Room tip: We had room 1719. Amazing view of Biscayne Bay and Downtown Miami! We had a balcony and chairs and table! At night with the skyline lit up .....it was magical!
Date of stay: January 2013
  • Trip type: Travelled as a couple
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1  Thank andystassa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 January 2013

Mandarin is need of a refresh. TV system is weird, just doesn't work. WiFi performance is outdated and expensive. Room staff is very friendly, but front desk isn't as helpful as should be. Rooms are kind of noisey and could use a refresh. Food was very good. Room service is prompt and friendly.

They need to decide what they want to be - 5 star hotel or a 3 star want to be. I would struggle to go back

Room tip: Go higher up for quiter rooms
Date of stay: January 2013
  • Trip type: Travelled on business
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank JFR502S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this reviewResponded 4 February 2013

Dear Valued Guest,

Thank you for your recent review on Trip Advisor. Your constructive comments are important to us.

I am saddened to learn that your stay was not up to the standards of service we strive to provide to all our guests. I will share your comments with our colleagues and reinforce training, efficiency and attention to detail as we wish for all our guests to have a memorable and enjoyable stay at the hotel.

Please understand we maintain and update the guest room furnishings and décor to ensure total comfort for each and every guest. Furthermore, we are also looking at different options of improving the television operation system and access to the Internet.

We appreicate and respect your comments and hope we will have the opportunity of welcoming you back again.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2013

The staff were all very helpful and friendly. The bed was wide and comfortable. There was a separate shower and a plentiful supply of lovely towels.

I asked for a kettle to make tea and it arrived promptly together with cups and teabags. Cannot understand why it was not part of the furnishings of the room. Still...I asked and I got!

The veiw from the breakfast terrace is very pleasant as was the view from our room, 708.
Our room balcony was tiny and had no chairs so were unable to sit outside and enjoy the view.

There is a nice, easy walk around the island that the hotel is on and I do recommend taking that walk.

We were allowed to keep our room until 2pm, which was very helpful to us.
My only complaint is where the safe is located: on top of a very high shelf. I could barely reach it.

This is a luxury hotel which we throughly enjoyed.

Date of stay: December 2012
  • Trip type: Travelled as a couple
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Thank JBJC4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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