I am, by nature, a Ritz-Carlton girl - have been for many years. Friends encouraged me to give the Mardarian Oriental Miami a try, citing how pleased they were with the property over the years, so I called last night to make reservations for my January vacation.
I cannot convey how warm, friendly and compelling Beth Ann (I believe that was her name) was with regard to encouraging my stay at the hotel. She was beyond professional, but more than that, she acted as the perfect hostess: excited I would be joining them, encouraging me to enjoy everything the hotel has to offer, thrilled that I was staying there for the first time and totally devoted to making me feel as though I were the most important person she'd spoken to all day. You can't teach people how to do this; they either have it or they don't. If she is emblematic of the rest of the staff at this hotel, I am going to be a Mandarin Oriental Fan for life!