We recently stayed here when we had a lay over prior to our cruise. The lousy service started when we waited for over an hour for a shuttle bus to get us and 5 other families while other hotel shuttles went by 5-6 times each. When we arrived the attendant was rude and unhelpful. We were given very little information regarding availability of the next days shuttle. When we got up and ready the next day...we came out to the continental breakfast at 9:55....the staff was already tearing down the breakfast (which closed at 10:00) and refused to let us have any breakfast even though there was still fruit etc on the counters. The breakfast is included in the cost of the room ($20 for 2 people) and we were upset we were refused service. We had to wait until after we arrived at the port and boarded our ship which wasn't until the afternoon to eat. The hotel is designed strangely in a weird shape so you have to walk a long way to get anywhere in the hotel. Pay the extra $$ and stay somewhere more customer friendly!!!
- Courtyard Miami Airport South
- Courtyard Miami
- Miami Marriott
- Miami Courtyard
