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Reviewed 23 April 2015

After a long week of vacationing, we chose to stay close to the airport for the last night due to an early morning flight. All we can say is that Nathalia (at the front desk) went over the top above and beyond to make us feel welcome. She exudes pride in her hotel and really demonstrates what every hotel front desk needs for agents.

Our 2-bedroom suite was spacious and well appointed and the beds very comfortable.

Date of stay: April 2015
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank riverwoodvt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel S, Manager at Residence Inn by Marriott Miami Airport, responded to this reviewResponded 25 April 2015

Good Day,

Thanks for choosing the Residence Inn Miami Airport as your stopover hotel before an early flight. We agree, Nathalia is great. I was pleased to see that you enjoyed your 2 bedroom suite, it was one of our most popular rooms.

Regards,

Rachel Sanchez
Assistant General Manager

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Reviewed 22 April 2015

We arrived at this hotel after catching the free shuttle at the airport. There must have been 12 people off of the same shuttle in line to check in. The desk clerk, Natalie Rojas, was a delight. She was friendly and upbeat and handed out bottles of water for our patience in waiting to check in. She gave us a room update to a suite without prompting. That was a wonderful surprise. The suite was amazing and would have been an exceptional place to stay long term. I was very impressed with the complimentary breakfast in the morning, too. A variety of hot foods, table space all over the lobby and real plates and silverware, which is so rare for hotels we usually stay in. I liked that a lot! The grounds were lovely. Three Mariotts on the same campus so we could walk around outside without having to go out on the busy street. The bed, bathroom, etc. was spacious and comfortable. We did have a long walk from the elevator but that was no big deal. Very quiet despite being close to the airport. We arranged to take a shuttle from the hotel to the cruise port the next morning. They picked us up right outside and there were different times to choose from. I would definitely stay here next time I cruise out of Miami.

Date of stay: March 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank MWMS58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel S, Manager at Residence Inn by Marriott Miami Airport, responded to this reviewResponded 25 April 2015

Good Day,

Thanks so much for all the great things you had to say about the Residence Inn Miami Airport. I was excited to see that you were able to experience so much of our Marriott Campus in such a short amount of time. Hopefully the cruise was a blast and we can welcome you back soon. Until then you'll have those great memories.

Regards,

Rachel Sanchez
Assistant General Manager

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Reviewed 16 April 2015 via mobile

We enjoyed our stay, but nothing special. The rooms were very nice. Restaurants were okay. Service was good. Food not special. Drinks fine. Hotel staff very nice and helpful. Expensive parking....Starbucks was certainly a huge plus!! Pool kind if small for the complex.

Date of stay: April 2015
Trip type: Travelled as a couple
Thank SSH110
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel S, Manager at Residence Inn by Marriott Miami Airport, responded to this reviewResponded 16 April 2015

Good Day,

We are happy that you enjoyed your most recent stay with us. Out goal is to ensure that you are 100% satisfied with all aspects of the property. I have reviewed your feedback with our team and we will try to make improvements so that your next stay will be special.

Let me know if I can assist you further.

Regards,

Rachel Sanchez
Assistant General Manager

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Reviewed 15 April 2015

We booked one of suites w/Kitchenette , we were very happy with our stay- everything nice & clean. Complimentary breakfast is a Plus, staff is very friendly, courteous. They even have complimentary dinner Mon-Wed!! less than 5min drive from the airport.

Date of stay: April 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank KirDa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel S, Manager at Residence Inn by Marriott Miami Airport, responded to this reviewResponded 17 April 2015

Good Day,

I am delighted to hear that you enjoyed your stay from the suite to the staff and amenities. The "Mix" as we call it is a great way for our guest's to enjoy some complimentary food and drinks while getting to know your neighbors. We hope to see you back soon the next time you are visiting Miami.

Regards,

Rachel Sanchez
Assistant General Manager

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Reviewed 13 April 2015

We stayed here for a one night stay due to a layover we had in Miami. We .took the free shuttle to and from the airport There are a few other hotels that are part of a chain Residence/Courtyard/& Marriott. There are different restaurants in the other hotels that are within walking distance. We ate at the one inside the Marriott, it was a bit pricey and nothing out of the ordinary. The room we had was a suite with a full kitchen and living area, we got an excellent deal, but we didn't have a working phone until after midnight. We called multiple times to see if someone could come either give us a new phone or fix the one we had. Finally once we were asleep someone showed up, by that time, the phone was of no importance to us anymore, my cell was then charged. The hotel itself was a bit run down in some of the hallways, but the entrance and main lobby were very nice. The room itself was above average especially for what we paid for it. You would think they would do some updates in the hallways of the rooms. All in all, I would stay here again, especially if I received the same deal on the room that we got.

Room tip: Search around online we got a suite for less than 100$, and it was a very nice large room.
Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jenni C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia C, Front Office Manager at Residence Inn by Marriott Miami Airport, responded to this reviewResponded 16 April 2015

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Miami Airport.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not getting your phone fixed on time. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Miami.


Sincerely,
LUCIA CUSICANQUI
Front Desk Supervisor
Residence Inn Miami Airport South
lucia.cusicanqui@marriott.com
305-642-8570

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