I have stayed in many holiday inns across the country and this is one of the worst. When we tried to check in here the desk clerk was very rude and repeatedy lied to us.
We reserved this hotel on hotwire and arrived very late at night. The desk clerk was on the phone would not help us. Finally, after 20 min he looked up our reservation and then refused to give us a room because all he had was the higher category rooms and he didn't feel we had paid a high enough price for them. Hotwire does not specify a room category. After much arguing we agreed to pay him full price for the room. He then changed his story and said he didn't have any rooms and we should leave.
It was very late and all other hotels in the area were full. So we called back to the Holiday Inn and rerserved a full price room, under a name from someone else in our group, from the same desk clerk. So, he really did have rooms after all and had just lied to us.
The room, when we got it, was nothing special. Our $300 suite was a very average, well worn room with a sofa bed in it to make it a "suite." We were very unhappy with our experience here and received a full refund from hotwire.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC