My wife and I stayed here mid week for two nights using a Hot Deals voucher purchased on line. The offer stated 2 nights and 2 breakfasts for $159, with a regular price of $320. I had checked their web site and saw that that they had a deal for that price that included a $20 breakfast credit so I assumed that's what we would be getting. I called the hotel the day after purchase to make reservations and was told that they were not accepting the vouchers even though I had paid in full and they were supposed to be valid for 4 months. The clerk said his General Manager had told him not to accept them; he didn't know the reason why and I should contact Hot Deals if I this was a problem....
I talked to the Hot Deals rep.; she was aware of the situation and said she was trying to work with the manager to convince him to honor the deal and she would let me know. I heard back from her the next day; said they worked it out and I could call the hotel and make reservations. That process took 3 phone calls over about an hours time, transferred back and forth between the hotel and reservation dept., put on hold for lengthy periods and disconnected. I felt like they were trying to make this as difficult as they could.....finally got through to someone at the hotel who took the voucher info and booked the room. Upon check in, the clerk slipped a couple breakfast coupons into the key package, I asked if they had any monetary limit and he said no, they're just for two breakfasts, the "All American or whatever breakfasts they have".
Later that night, I noticed the coupons said 'Free Continental Breakfast' ---'add coffee for $2.95', and sure enough when we went to the restaurant the next morning, the waitress informed us that's all they were good for; the standard cold items, pastry, breads, juice, etc. Being on low carb diets, this was worthless to us and of course the clerk who led me to believe we'd be getting something else wasn't there...
Aside from being screwed out of a real breakfast, the coupon itself was ridiculous; Seriously, what hotel chain gives you a ' Free Continental Breakfast' and then charges you $3 bucks for a cup of coffee? Motel 6 treats it's guests better than that. The whole experience left us feeling like we were being taken advantage of, like the manager was pissed that he had to honor the offer he made and was taking it out on the guests. The bottom line is even without the free breakfasts, we got a good discount on the stay, although nowhere near the 50% advertised. The suite was nice enough although the sleep # bed wasn't that great; either bowed up in the middle or sagged in...and when level just like any other hard mattress. The view of the ocean from the room and balcony is fantastic, and probably the best reason to stay here. All in all we had a nice time despite the managers efforts to spoil it...this guy really needs to go back to hotel school and brush up on customer relations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC