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Holiday Inn Club Vacation Marco Island – reviews, photos

4.0 of 5
571 W Elkcam Circle, Marco Island, FL 34145
Hotel amenities
Holiday Inn Club Vacation Marco Island
Holiday Inn Club Vacation Marco Island
Holiday Inn Club Vacation Marco Island
Holiday Inn Club Vacation Marco Island
Holiday Inn Club Vacation Marco Island
Holiday Inn Club Vacation Marco Island
4.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    21
    6
    1
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Date Rating
Ohio
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Spacious suites, TERRIBLE service.”
3 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

My family stayed here for a week in December 2011. We enjoyed the spacious suite, which was really helpful with an active two year old. I found the hotel staff to be useless. Although it claims to have a consierge, it offered one only on Thursday, which was the end of our trip. And that person was someone who had worked the front desk for the previous days of our stay. When we asked for a hotel recommendation, we were told to try a place that no one had ever been to (because the place was new). Typically, a consierge can give details on any recommendations. While we were staying, an older women fell in the parking lot right next to our car when we were returning for the evening. She was bleeding profusely. When my husband went inside to ask the staff for help, they gave HIM the first aid trip. No one came out to make sure the woman was okay. That pretty much defines the staff at this hotel.

That being said, if you are traveling with a family and are looking for a non-solicitous place to stay (which we often are), I would recommend this hotel. Just don't expect ANY service.

Room Tip: Just beware that you cannot get extra towels.
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask jlp01 about Holiday Inn Club Vacation Marco Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubVacationsAMR, Manager at Holiday Inn Club Vacation Marco Island, responded to this review
10 January 2012
Good Day,

Thank you for taking the time to post your comments regarding your recent stay at our resort.

I’m very sorry to hear that your interaction with our staff at Sunset Cove Resort was unpleasant.

II can assure you our goal is to provide the highest level of customer service for all of our guests and owners.

I am pleased to hear that you found our resort non solicitous and I hope relaxing and restful.

Again, I apologize for the interaction and assure you we will continue to strive to provide excellent customer service and value at this beautiful property.

Thank you for your feedback. It is through comments like yours that we are able to identify areas of opportunity and ensure your Holiday Inn Club Vacations experience is pleasant.

We look forward to seeing you in the future at Holiday Inn Club Vacations Sunset Cove Resort.

Regards,

The Team at Holiday Inn Club Vacations Sunset Cove Resort.
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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great value!”
5 of 5 stars Reviewed 22 December 2011 via mobile
3
people found this review helpful

From the maintainance staff to those who service the front desk, you will find conscientous, courteous, and helpful people. I was there for an extended stay (about 1 month) and I have nothing but good things to say about this facility. The views are great and you're right in the middle of everything, restaurants, shopping, and of course the beach. I got rid of the rental car and I was able to navigate the island riding one of the bikes that have been provided for guests. The ladies came weekly to clean. Everything is provided for your comfort, all you have to do is pack and unpack. Unfortunately, I'm not certain once Holiday Inn really takes over what will happen. The only negative encounter I had was w/one of their corporate types, who seemed to be looking for something wrong to pick at the staff about. (Note to corporate: I certainly did not go on vacation to spend my time filling out forms every day!) Go and enjoy - at least for now.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask D_Wms25 about Holiday Inn Club Vacation Marco Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubVacationsAMR, Manager at Holiday Inn Club Vacation Marco Island, responded to this review
4 January 2012
Good Day,

Thank you for taking the time to post positive feedback regarding our staff, resort, location, and your recent stay at our resort.

We're pleased that you had an enjoyable experience and that you found our location conducive to many venues in Marco Island.

I sincerely apologize if I or any other individual gave the impression that we are seeking fault as we're very excited to work with the phenomenal team at the resort. I understand the bike waiver form may be redundant to sign each time a bike is signed out. We can further explore options to minimize the impact to our guests.

Again, thank you for sharing such wonderful comments and providing feedback on areas of opportunity for our organization.

We look forward to seeing you in the future at Holiday Inn Club Vacations Sunset Cove Resort.

Regards,

The Team at Holiday Inn Club Vacations Sunset Cove Resort.
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Pittstown, NJ
Senior Contributor
24 reviews 24 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Size and Quality Matter”
5 of 5 stars Reviewed 31 October 2011

We stayed for Wed-Sun and it fit our family perfectly! We rented a 3BR, 2 BA unit that had a great kitchen, screened porch, and nice furnishings. It seemed brand new. The zero entry pool was perfect for the kids. My youngest learned to swim for the first time. We tied up our boat to the dock for free. It is a long way out to the inlet since it is no-wake, but who can argue with a nice free dock. We did get a great deal. This huge unit was less than the price of a standard hotel room at the Marriott Resort. This was just perfect for our family.

You can easily take a short walk to Esplanade for dining and shops. In October, everything is very quiet but I'm sure things will pick up in a few months.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lispipe about Holiday Inn Club Vacation Marco Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubVacationsAMR, General Manager at Holiday Inn Club Vacation Marco Island, responded to this review
12 December 2011
Good Day,

Thank you for taking the time to post positive feedback regarding your recent stay at our resort.

We’re thrilled that your youngest child learned to swim in our zero entry pool and that our spacious accommodations were perfect your family.

Again, thank you for sharing such wonderful comments.

We look forward to seeing you in the future at Holiday Inn Club Vacations Sunset Cove Resort.

Regards,

The Team at Holiday Inn Club Vacations Sunset Cove Resort.
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East England
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Good value in Marco”
4 of 5 stars Reviewed 22 September 2011
1
person found this review helpful

We stayed here in August 2011. It was clean and we were very pleased with it. Beds very comfy once we removed all the floral soft cushionings ( not my taste). I guess the apartment is themed very Tommy Bahama, furnished to a high spec but really could do without all the plastic plants! The swimming pool is small but very nice, although you are not too far from the beach. The staff were superb and helpful at all times, especially in the mornings when they were kind enough to lend us beach chairs and a shade. Really recommend you drive to Naples to go to the beach as it is beautiful and easy to park, whereas we found Marco's beach not so welcoming as it appears to be taken over by the large condo units which run along it.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask EastEnglandTraveller about Holiday Inn Club Vacation Marco Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubVacationsAMR, General Manager at Holiday Inn Club Vacation Marco Island, responded to this review
12 December 2011
Good Day,

Thank you for taking the time to share your comments regarding your stay at our resort.

We were pleased to hear the staff was helpful and that you enjoyed the accommodations and our pool.

We will be renovating 20 of the 3 bedroom units in January and another 16 in May which will eliminate the pillows mentioned and the Tommy Bahama feel. All units will be Signature Collection by June featuring stainless steel appliances, granite counter tops, new furniture and bedding.

We're very excited about the upcoming changes and hope you and your family will have an opportunity to visit us again in the future.

Again, thank you for sharing your feedback regarding your stay at Holiday Inn Club Vacations Sunset Cove in August 2011.

We look forward to seeing you in the future.

Regards,

The Team at Holiday Inn Club Vacations Sunset Cove Resort.
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San Diego, Ca
1 review
2 helpful votes 2 helpful votes
“Great accommodations I will recommend to my friends.”
5 of 5 stars Reviewed 29 June 2011
2
people found this review helpful

My family stayed three nights in late June and had an incredible experience. The facility is very clean and beautiful, The staff were friendly and helpful. Thanks to Thomas. We went to the Tigertail Beach close by and had fun. While in Tigertail Beach, stop by the rental kiosk and talk to Todd and Jim. They're very nice and Todd is quick to give some great deals and more. The island was not crowded. It might be a good time to come here and visit at this time of the year if you really wanted to relax. This was our first time here and will definitely come back.

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask johnrodSD about Holiday Inn Club Vacation Marco Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Club Vacation Marco Island

571 W Elkcam Circle, Marco Island, FL 34145
Price range (per night):* INR12,098 - 18,875

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