My family stayed here for a week in December 2011. We enjoyed the spacious suite, which was really helpful with an active two year old. I found the hotel staff to be useless. Although it claims to have a consierge, it offered one only on Thursday, which was the end of our trip. And that person was someone who had worked the front desk for the previous days of our stay. When we asked for a hotel recommendation, we were told to try a place that no one had ever been to (because the place was new). Typically, a consierge can give details on any recommendations. While we were staying, an older women fell in the parking lot right next to our car when we were returning for the evening. She was bleeding profusely. When my husband went inside to ask the staff for help, they gave HIM the first aid trip. No one came out to make sure the woman was okay. That pretty much defines the staff at this hotel.
That being said, if you are traveling with a family and are looking for a non-solicitous place to stay (which we often are), I would recommend this hotel. Just don't expect ANY service.
Room Tip: Just beware that you cannot get extra towels.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 January 2012
Good Day,
Thank you for taking the time to post your comments regarding your recent stay at our resort.
I’m very sorry to hear that your interaction with our staff at Sunset Cove Resort was unpleasant.
II can assure you our goal is to provide the highest level of customer service for all of our guests and owners.
I am pleased to hear that you found our resort non solicitous and I hope relaxing and restful.
Again, I apologize for the interaction and assure you we will continue to strive to provide excellent customer service and value at this beautiful property.
Thank you for your feedback. It is through comments like yours that we are able to identify areas of opportunity and ensure your Holiday Inn Club Vacations experience is pleasant.
We look forward to seeing you in the future at Holiday Inn Club Vacations Sunset Cove Resort.
Regards,
The Team at Holiday Inn Club Vacations Sunset Cove Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC