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The Avenue Hotel Lakeland – reviews, photos

3.0 of 5
3405 S. Florida Avenue, Lakeland, FL 33813 (Formerly Holiday Inn Lakeland-South)
Hotel amenities
The Avenue Hotel Lakeland
The Avenue Hotel Lakeland
The Avenue Hotel Lakeland
The Avenue Hotel Lakeland
The Avenue Hotel Lakeland
The Avenue Hotel Lakeland
Ranked #17 of 33 hotels in Lakeland
3.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    9
    8
    5
    5
    4
Date Rating
Algonquin, Illinois
1 review
“Restaurant and Bar Closed Down”
1 of 5 stars Reviewed 11 February 2012

On the website it states a Restaurant and Bar what they fail to tell you is that it is not open! it is closed! and make sure you are aware that the rooms are outside rooms with stairs no elevators, this is not good for senior citizins or handicap. Rooms are decorated in 70;s not updated and T.V.s are fuzzy ??? Manager only works 9-5 Monday thru Friday so if something is wrong or you need something no one to help you after those hours??? how do you run a business this way?? Key times are usually weekends people???? and evenings, considering most people are off doing site seeing or other things during the day and when they get back to the hotel it is usually in the evening??? so probably a really good idea to have supervisor or manager that can make a decision working! So lets see, you drive 20 some hours to get to lakeland and find out the hotel you reserved sucks!! Hopefully people get big discounts at your establishment for false advertising..

Room Tip: Make sure you are aware that this is also a outside hotel and has stairs, rooms not updated and Rest...
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  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lisa S about The Avenue Hotel Lakeland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AvenueLakeland, Manager at The Avenue Hotel Lakeland, responded to this review
2 March 2012
We sincerely regret your disapointment regarding our restaurant and lounge being temporarily closed. We have been working very hard to reopen our food and beverage outlets since our new ownership has taken over. This is a temporary situation and thank you for your understanding. Our hospitality center has been improved and we hope that this will help until everything is transferred and we are able to serve you once again in our popular restaurant and lounge. Please come back when your travel brings you to our area. Thank you.
Susan Needham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Senior Contributor
24 reviews 24 reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
“Good but not Great”
3 of 5 stars Reviewed 2 January 2012

The lady at the check in was super friendly and welcoming but she didn't give us the proper room type (2 Queens). However, she quickly fixed it and made sure it wasn't a room at the far end of the hotel. With that said, she didn't even know where I booked the hotel from (hotels.com) and the told me I would be charged on the credit card until I corrected her that I've already paid.

You could clearly tell the hotel was under new management and cleaning up the hotel. The room was chic with nice furnishing and clean but you could tell some older and more expensive things in the room needed renovation like the bathroom tiles, there was minor mold in the soap dish, carpet stains, old doors with rusty locks, grimey facet etc. The previous management must have done an awful job mainitaining the place but the new management seems to be trying to work with what they have (and can afford).

Overall, it was a decent stay for one night and the price, the bed was comfy and the room was generally clean. The area was great, right by walmart and lots of food. The airport was only 5-10 minutes drive away. It's a good place to stay for a night.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask k-existence about The Avenue Hotel Lakeland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AvenueLakeland, Manager at The Avenue Hotel Lakeland, responded to this review
2 March 2012
We have made many imrpovements to the property since the new management has taken over and are quickly restoring all of the services and amenities our property is known for and improving the quality of service that our guests continue to come back for. Thank you.
Susan Needham
General Manager
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Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Needs some work”
2 of 5 stars Reviewed 12 December 2011

We stayed at the Avenue on Saturday night for yet another one of my daughter’s tournaments. The location is great. There is a Walmart,Walgreens,Ruby Tuesdays,etc. all close by. The lobby is nice and the staff is friendly.... Now for the cons. There are two types of rooms. The outside rooms and the poolside (inside) rooms. I booked an inside room because it was only a few dollars more and the rooms had flat screen TV's. However some of the families from the team booked the outside rooms. I only saw one and it was not so nice. There were stains all over the carpets. One of the families stayed the night before we all checked in and said her room was awful. It was an outside room. There were stains on the carpets and it wasn't so clean. She woke up at 7am the next morning and the bathroom floor was flooded due to toilet issues. They moved her into an inside room and it was nice. When I checked in and entered my room, the first thing I did was scan the place and sure enough I had an issue. There were ants crawling all over the bathroom!!! The shower, toilet, floor, everywhere. Maintenance told me they had a problem with ants a few weeks ago but the bug man had been spraying and they thought the ants were gone... Well they were not. They moved me with no problems and the next room was fine. The beds were comfortable and the a/c was quiet. There is no washing machine or dryer on site and no restaurant. The next issue was the fact that the hotel was holding money (I believe it was $50) on people's cards (some which were debit cards) and did not inform anyone. I used a credit card and have not checked to see what I was billed yet. I will today, but I am scared to look. In addition to the issues our team had, I heard two other people talking in the lobby who were not billed the correct rate they booked for and one who booked two beds and received a room with only a king. I understand they recently purchased this hotel but there were just too many things that I wasn't happy about. I hope they are able to iron out their kinks.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Floridabusybee about The Avenue Hotel Lakeland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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2 helpful votes 2 helpful votes
“you get what you pay for”
3 of 5 stars Reviewed 6 December 2011

We recently stayed here for a few days.The location of the hotel was convient and not far from everything it seemed.The staff was friendly.The rooms were an older style,70s, maybe.This place has seen better days.The rooms did have a little fridge and a microwave.They weren't dirty,but not exactly "clean" either.Stains on the carpet.The paint could have used a few touch ups here and there.I would stay here again,and that says it all.My biggest complaint was that thier website stated they had a shuttle,they did not.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rich123456_11 about The Avenue Hotel Lakeland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AvenueLakeland, Manager at The Avenue Hotel Lakeland, responded to this review
2 March 2012
We continue to offer the best value and great service we are known for and thank you for staying with us. I hope you will give us the opportunity to be of service to you again when your travel brings you to our area. Thank you.
Sincerely, Susan Needham General Manager
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Florida
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Great price and comfortable accommodations”
4 of 5 stars Reviewed 15 November 2011

We stayed in this hotel overnight, due to a softball tournament. The hotel is very centrally located and close to many restaurants. It has very comfortable beds and the staff is very accommodating. The first room we got was a little far from the lobby, pool area and they immediately changed my room. I would definitely stay here when in the area. You can't beat the price.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask socarras4 about The Avenue Hotel Lakeland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AvenueLakeland, Manager at The Avenue Hotel Lakeland, responded to this review
2 March 2012
Thank you from our entire staff for the kind comments and feedback from your stay. It is our hope you will return so that we can offer you an even better property the next time your travel brings you to our area. Many thanks!
Sincerely,
Susan Needham
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Additional Information about The Avenue Hotel Lakeland

  • Holiday Inn Lakeland
  • Holiday Inn Lakeland South
  • Lakeland Holiday Inn
Address: 3405 S. Florida Avenue, Lakeland, FL 33813 (Formerly Holiday Inn Lakeland-South)
Price range (per night):* INR3,697 - 5,433

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