Arrived at the Hyatt Place for a cheerleading competition. Had made reservation for 2 dbl beds with sleeper sofa due to family of 5. When we arrived they apologized and said they only had a King room for us. Really? King room for family of 5. My daughter had to sleep on the cushions from the sofa. I have never experienced this in any hotel and I travel frequently. Manager would not do anything to rectify the situation. She suggested we stay at the Hampton inn down the street 3 miles, as they had 2dbl beds. And how exactly does that resolve the situation. Same amount of beds? We will never stay at this location again. I do not recommend this place to ANYONE!
- Hyatt Place Lakeland
- Hyatt Lakeland
- Lakeland Hyatt
