Dear Valued Patron:

Thank you for taking the time to post your feedback regarding your recent stay at the Homestead Studio Suites - Lake Mary. We actively pursue any and all venues providing “first person” accounts concerning their personal Extended Stay Hotels experience.

I was very sorry to read that you were not completely satisfied with the hotel’s guest room size and cleanliness. While the room size is not something that we can change, we do have a variety of room types that you can choose from - some considerably larger than the room you stayed in. I have brought your room cleanliness remarks to the attention of all management and staff and want to assure you that immediate action is being taken to eliminate the possibility of this situation again.


We are complimented daily on our cleanliness, amenities, and overall accommodations, so I take your remarks very, very seriously. We are driven to improve ourselves at every level and at every opportunity. This drive is the very foundation that has made us America’s number one family of Extended Stay Hotels. We’ve worked hard to reach that enviable point, but we are keenly aware that in order to maintain that well-earned accolade we must work even harder. Extended Stay Hotels has served millions of travelers over the years, but we believe our success has come from serving each of them one guest at a time.

Again, I am so deeply grateful that you have given us a clear and candid view of our guests’ needs and expectations. We are confident, by reviewing and responding to personal observations such as yours, that we can meet and exceed them. Your perspective, as the customer, is invaluable. I eagerly and openly welcome any additional comments, concerns, or questions, you might have.

In appreciation for our time, patience, and patronage,