we have owned there for almost 20 years, 1992 to 2012 and have stayed there 20 times, our family has out grown florida. yes it is 20+ years old, but upgrades and or replacements are done on a timely schedule. I have had no problems at all, I find the staff friendly helpful and courteous, the rooms have always been ready when checking in. If I needed anything, it was dealt with in a timely manner. They even have 24 hour security, they have never had any problems, and that's the way they want it to be, so you can feel safe, like staying at home. I would recommend this resort with no hestitations. I use tripadvisor all the time, and the poor and very poor comments, for most resorts, are usually the people you can't please at all, regardless of how hard you try. There are exceptions to everything, but you treat someone with respect you use get treated the same way. as far as time share tours with any resort, just tell "no thanks"
inquires at puzzlecollector2 at yahoo dot ca
Room Tip: planning: call a week in advance, if you ask for building B or H, ground floor, you are close to all...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 March 2012
Thank you for taking the time to post your comments. We appreciate all of the wonderful comments about the resort. Since you have been an owner for almost 20 years, it is very gratifying to hear that we have provided you with the service and quality that you purchased. We strive to make constant improvements to the resort and to keep some of the original charm that the resort had when new and incorporate that with the new upgrades to maintain timelessness and updated style. Once again thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC