we stayed at the galleria for four nights and three days ..it was a good overall experience the staff was helpful and the hotel was close to alot of the parks. our room was very well cleaned daily..we really had no problems i just didnt understand why there was a resort fee it was more like a hotel the pool isnt over the top and there wasnt any planned activies for the children like the other resorts we've stayed at .. we recieved a very good price and they also give discounts to florida redidents and military. The free breakfest also good they had eggs toast beside ceral and fruit ,,defently a plus when you have children. i would reconnmend this hotel as long as your not looking to be pampered its a great place to save money.

I read reviews on tripadvisor and got general idea of what to expect before booking my stay in this hotel. In general this is a good hotel with some hiccups. It is clearly not a 4 or 5 stars hotel but very decent.
Room was clean, some stains on the carpet. One faucet in the washroom wasn’t working but managed to use the other one. I agree with some reviews about the dim lighting in room. Swimming pool is a bit small. Internet wasn’t very efficient but served the purpose. No in room safe and safe offered at reception were full. Breakfast was ok but management need to add more people to serve guests when hotel at full capacity.

The Front Desk male staff, has no idea of customer service at all. No smiles when we checked in and no greeting when he answers the phone. The female General Manager was the same breed, no customer service skills. I complained that I was not happy as my request for early check in was not being met, (it was 2pm at that time), whereas I made the request 6 mths ago when I made the booking & if they cant meet my request, they shld hv advised back then & we can consider another hotel. The GM kept arguing with me that the hotel's check in policy is 3pm, whereas my point is, the hotel shld hv advised they cant comply during my request 6mths ago when I made the booking and not now! During check out, I asked him for a luggage trolley so I can bring all our luggage fr the room & he just told me that all the trolleys were not available & probably at the hotel floors somewhere. I replied, "so u expect me to go to every floor & look for a trolley myself at 4am in the morning?" I had to instruct him to go find one for me, of which he did reluctantly! He shld hv offered to do that if he has the slightest customer service in his blood. I was probably interrupting his sleep when I woke him up at 4am but that still does not account for his attitude in other occassions. The housekeeping was excellent though, always leaving our room nice & clean, even arranged all our many toiletries for us each day and place a towel underneath it, how thoughtful!

El servicio del aire de la habitación es fatal los tienen controlados y hace calor no se descansa sientes todos los pasos de la persona de arriba. Apagan el aire de los pasillos y la calor es inmensa el personal del hotel ni saluda. Bien localizado, restaurantes cerca y bastante limpio aunque esta un poco descuidado en sus alrededores o habitación obscura las luces son de poco watts y apenas puedes ver tienes que correr la cortina para ver o vestirte. Lo mismo en las afueras del hotel muy obscuro.