This was my 2nd visit to Reunion Resort and it was as memorable as the first. Reunion is conveniently located near Disney, but yet comfortably removed from the usual chaos of Orlando. The rooms are spacious with great layouts, especially for families. The grounds are attractive and the amenities are great. This resort is certainly worth a look!

I was at the property for a meeting, Their was also a "welcome party" at one of the estate home and it was also very nice. I stayed in a 1 bedroom suite and it was very nice. The golf courses were beautiful and very challenging.

Booked 5 Bedroom, 4.5 bath Superior home for 5 days between December 26, 2011 and December 31, 2011. Here is a list of just some of the problems we encountered:
1) Lost use of 1 whole bed and bath (entire trip) because the air in the guest house was not working. We were told they finally got the air working on the 3rd day (unconfirmed as it got cooler outside), but due to the mold smell the bed/bath was unusable. Requests to change linens in guest house were ignored.
2) No workable keys till day 3. Yes, computer systems go down, but this was ridiculous. Even after the systems came back up, Security accused us of returning the wrong set of keys when we got locked out for the 4th time. Come to find out, the actual card reader on the front door was not working and had to be replaced. The attitude we got from Security because we kept repeatedly calling to get into the unit was laughable, as we were at zero fault and we were the ones being inconvenienced by having no keys.
3) Ice Maker broken/Refrigerator not cooling properly. This was found out after $400 of groceries was purchased.
4) Dishwasher broken. We found a screw that was preventing water from filling and had to fix ourselves.
5) Dirty floors and dingy carpet. Roaches on the floor with a 15 month old exploring is just gross. Even after demanding that the unit be cleaned, we could hardly tell a difference. When a unit remains uninhabited for long periods of time, thorough cleaning needs to be done, especially when such a premium is being charged.
6) No curtains in upstairs bathroom window. We were already short one bath, so having an open window from about 4.5 feet up facing the neighbors was not good.
7) Paid for pool heat. Called day before to ensure it was turned on. Pool heat broken and off when arrived. Pool not cleaned in who knows how long, green algae on all inner surfaces. Pool heat was fixed on day 3. When you rent a home with a pool, you expect to be able to use it.

Now we were comp’ed one night due to our issues. Good yes, but I would rather have had the extra space that we paid for.
We also were offered to transfer to another smaller unit. Good yes, as it was cleaner (no way to know if everything would have been in working order) but after unpacking and buying groceries, moving to a new house at 10:00 pm the night before going to Disney just wasn't going to happen. We shouldn't have been expected to have less room just to have a well maintained unit.

This is an awesome resort in terms of amenities. We had a great time golfing. We liked the overall feel, but our housing just wasn't up to par. This is our 5th Disney Rental (and not the last with a 15 month old), was the most costly, and yet these were the worst accommodations so far.

Cannot confirm this, but staff told us it is better to stay in the Villas than the homes, as the Villas have more turn over than the houses.

This was my second visit to this resort. The first time was awesome. This time it was terrible. Here some issues I had this stay: The worst 5 Bedroom home at 7416 Astina. The Mother in law’s suite as they call it “Is to literally kill the mother in Law” My son stayed in it for two days and got sick because of the terrible humidity and odor of the suite. My 16-year-old son got his IPOD switched by someone who serviced the home, reported the issue and nothing happened. I was moved to another home because of the humidity and got a new home infested with ants and house keeping we got was very deficient. In summary management’s interest at Reunion Resort was to over book the resort in exchange of terrible service and poor quality of homes. I hope the guys at Reunion Resort fix this issues and until then I will refrain from going back.