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Gaylord Palms Resort & Convention Center – reviews, photos

4.0 of 5
6000 W. Osceola Pkwy., Kissimmee, FL 34746
Hotel amenities
Gaylord Palms Resort & Convention Center
Gaylord Palms Resort & Convention Center
Gaylord Palms Resort & Convention Center
Gaylord Palms Resort & Convention Center
Gaylord Palms Resort & Convention Center
Gaylord Palms Resort & Convention Center
Ranked #14 of 171 hotels in Kissimmee
4.0 of 5 stars 1184 Reviews
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1,184 reviews from our community

What travellers say about this hotel
  • Very nice(68)
  • Key West(37)
  • Room service(29)
  • Great Place(18)
  • Adult pool(15)
  • Parking lot(12)
  • Coffee shop(11)
  • Disney world(7)
  • Friendly and helpful(6)
  • Old Hickory Steakhouse(6)
Traveller rating
    508
    353
    158
    108
    57
Only show reviews for Family (315) | Couples (193) | Business (486)
Date Rating
Fort Lauderdale, Florida
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Very good, but not perfect”
4 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

This hotel has a huge atrium, which houses a well maintained jungle of exotic palms, orchids, alligators, and turtles. We were very thankful for this oasis, as it had freezing temperatures the past weekend. The kids had a blast exploring this huge "wilderness" in the middle of the hotel. Unfortunately, there was no pool under the dome. While the "South Beach" pool was heated, it was still too cold to go outside (talk about arctic blast in Florida...).

When we arrived (after 9pm), we received a room that smelled strange (maybe smoke). Without any complication, we got another room. However, this one had already been "tested" by another guest. Two towels were on the floor and the display pillows were on the dresser. When I pointed this out to the bellboy (that was delivering the bags) he just said " that it was ok, it was a clean room". Oh well!!! With two tired kids I was not going to change rooms again.

Note to Management: after a guest goes into a room and does not stay in it, it should be checked by maintenance, just to make sure everything is still perfect!!!


When I mentioned to the front desk, that my water bottles were missing, I got my resort fee of $15 promptly refunded. I have to say, everyone was really courteous, and friendly.

The breakfast buffet was excellent. Everything was fresh. They had fresh fruits (strawberries, grapefruit, melons, cantaloupes), an omelet station and the most delicious french toasts! It was delightful to sit outside, under the huge dome. Of course, this did not come cheap. (2 adults, 2 kids~ $70). For me, it was worth it.

This hotel is very close to the Disney parks. Overall, I liked the hotel and would stay there again.

Room Tip: Rooms under the atrium have a great view.
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  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask trip4mom about Gaylord Palms Resort & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennewick, WA
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“The Staff made the Stay”
4 of 5 stars Reviewed 14 February 2012

Beautiful location our room was one of the older rooms that was described in an early review, “Florida view”. It had the old dark brown furniture that is showing wear. We had some maintenance issues upon checking into the room that were handled promptly. My wife & daughter accompany me to a conference and they enjoyed the pool & atrium area.
Ask for a room away from the construction. We were overlooking one of the pools that is under major construction and the crew were making noise at 7:30am on multiple mornings.

Room Tip: Ask for a room away from the construction. We were overlooking one of the pools that is under major...
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  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Skaterdad7 about Gaylord Palms Resort & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeland, Florida, United States
2 reviews
“DO NOT LOOK ANY FURTHER!”
5 of 5 stars Reviewed 14 February 2012

Talk about a Hotel. Thi is it, not only the best in service, staff, accomadations but also in food, play, fun and leisure. This Hotel has it all. I will Strongly recommend the Gaylord Palm Hotel Kissimmee, Fl to all that ask for a Hotel. 5 stars are not enough, they should have like a hundred stars.

Room Tip: Just come and be ready to truly enjoy your stay, what ever the occasion may be.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Apóstol Luis N about Gaylord Palms Resort & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leominster, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Don't be fooled by appearance”
1 of 5 stars Reviewed 13 February 2012
7
people found this review helpful

Stayed four days for World Money Show. They have a captive market. You can't go anywhere off property without a car. $21.00 for parking in the middle of nowhere. Resort fee, the new racket. Unless you want the full overpriced buffet for breakfast, you cannot purchase anything hot, only cold items at snack bar. They do not offer a cold or less than the full eat like a pig buffet. We were assigned a room in the most expensive atrium view Key West tower. For the entire stay the hallwey was below fifty degrees. I called three times and it never was corrected. I wanted a manager to tell me they would not correct it. They would not give me a so called manager. The person who answered the CONSIDER IT DONE BUTTON on the phone,said she would take care of it. We could not sleep well because we were on a low floor and all night long,carts were rolling on the floor , making noise. At two AM , drunks were going by ,speaking the F word,very nice for children. For this I paid $296.00, including tax and resort fee, for a room a little over 325 square feet. And that is a discounted price for the convention. Why did I go and put up wit the same crap as previous years? They are a large convention center and they have convention facilities. This convention outgrew Disney years ago. So if you are going for a vacation avoid this place like the plauge. If you are going to a convention, do like others do and stay elsewhere, rent a car and pay parking. You will come out ahead. There was a thing I enjoyed very well, the ride to the airport. Next year I will avoid this and listen to the speakers on the internet.

Robert Zykofsky, Leominster Mass.

Room Tip: Outside view, high floor.
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  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Robert Z about Gaylord Palms Resort & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
“Gaylord Palm Premium Service”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

When leaving my car at the entrance, we received immediate attention. It was busy, but they remained courteous. When they saw my two sons, they handed them a few tokens for the arcade, so immediately my children were in a great mood after a long drive!

I upgraded to an atrium view room, and it is HIGHLY recommended. Not for the view, but for the calming sound of the waterfalls throughout. Crack the doors to the atrium upon your arrival!

We ate at Wreckers Sports Bar, but the food was not bar level food. Tuna sashimi, I had sliced steak sandwich, and the wings were tremendous.

They also have an ice-cream shoppe...as I walked up I thought "oh no..." because there were 10 people waiting for ice cream. But...the two people behind the counter moved so fast it wasn't a long wait at all.

My review may seem over the top nice, but I can't help it. There was not a THING wrong with my stay. Even little things like fast elevators and long hours for general store were great.

I've stayed at Ritz-Carltons...this service was every bit as good, but with a 'happier' feel to it.

Room Tip: UPGRADE TO THE ATRIUM VIEW! It occupies the children, and provides a nice atmosphere for enjoying a...
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  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mark S about Gaylord Palms Resort & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Gaylord Palms Resort & Convention Center

  • Gaylord Resort
  • Gaylord Palms
  • Gaylord Palms Resort Orlando
  • Gaylord Palms Hotel
  • Gaylord Palms Resort
  • Gaylord Palms Orlando
Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746
Price range (per night):* INR9,354 - 15,683

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