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Crystal Bay Resort – reviews, photos

4900 Overseas Highway, Mile Marker 49, Marathon, FL 33050
Hotel amenities
Crystal Bay Resort
Ranked #13 of 15 hotels in Marathon
3.0 of 5 stars 63 Reviews
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63 reviews from our community

    Trip type
Traveller rating
    30
    8
    4
    8
    13
Date Rating
New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Not worth the low cost price”
2 of 5 stars Reviewed 4 September 2011
2
people found this review helpful

My family stayed in a second floor unit with several bedrooms and a kitchen. Unfortunately, it was very messy and dirty. The kitchen was filthy and the freezer looked like it wasn't cleaned in several years. My family purchased its own cleaning products because we didn't want to touch anything unless we cleaned it ourselves. On the plus side, the rooms were large but lots of furniture that didn't match the decor. I do not like writing poor reviews, but this place is an example of not believing everything positive that you hear.

  • Stayed October 2010, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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West Palm
1 review
2 helpful votes 2 helpful votes
“WORST HOTEL EXPERIENCE EVER!”
1 of 5 stars Reviewed 1 June 2011
2
people found this review helpful

Stayed here for Memorial Day weekend and this place is a dump. I wasn't expecting Marriott or Holiday Inn status, given the fact that this is the keys, just something clean and decent for the weekend. Our toilet was clogged the first night, called the number on the door, no answer. Called the next morning, someone didn't get to the room until close to 11am. They were nice enough to call a plumber after an interrogation about what i had thrown down the toilet (which was nothing). There ended up being two big roots stuck in the pipping. AC unit was broken, did not cool. They gave us a fan. When they came to "clean" the room, they brought their kids in the room, ate in our room and coloring books/hat/sunglasses in our room. God knows what else they did in there. I ended up leaving at midnight the day before checkout because some sketchy people checked in to the room across. Do not stay here! I paid, "IN ADVANCE" for this dump, which i have never had to do before. I agree with the blogger below, they have filled in what i left out. Spend your money elsewhere.

  • Stayed May 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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cambridge
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“Avoid at all costs, sleep in your car if necessary!”
1 of 5 stars Reviewed 29 May 2011
3
people found this review helpful

This was a lesson in updating ones guide books!! I booked this place on account of it's description in a guide book written in 2008. Three years later I can only assume that the owner has run out of money and got rid of all the gardeners, cleaners and maintenance staff. The book said the landscaping was "fantastic" and "lush" - reality, it's mostly dead, unswept, and colourless. It said there was an aviary with exotic birds - reality, a broken empty cage. It said pretty outdoor lighting - reality, darkened lamps, endless broken pathways with loose pavings covered over with pieces of rubber matting. It said each room had a pretty terrace - reality, filthy dirty plastic chairs and old sofas left outside, every room was had peeling paint curling up the outside, broken steps, The "200 ft of white sandy beach" was an area of bins overflowing with beer cans and boxes, broken furniture stacked up at the side, nowhere to sit and sea into which endless bits of metal piping and junk had been thrown. There was chewing gum stuck onto the bedside lamp, the most ancient airconditioner and the kitchen equipment consisted of paper plates and two pink plastic cups. There is a large notice in reception saying that no refunds will be made for early departures - so they are obviously used to people trying to escape as soon as possible! Don't touch this place, we were just sad that we wasted two nights of our holiday here and it wasn't even cheap. There are plenty of other very nice places to stay for the same price and some great restaurants nearby so Marathon is worth stopping at, but don't stay here. We wouldn't recommend this if it was the last place available.

  • Stayed May 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granada, Nicaragua
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great relaxed place at the waterfront!!”
5 of 5 stars Reviewed 27 April 2011

I have traveled a lot but this is for sure one of my favorite places!!!
its super nice and the staff is the friendliest and most helpfull ever!we had a great time with amy and her lovely family!
she does a great job and we never missed anything!and it also was one of the cheapest in the keys and we had our own little house!great!!!
thanx again!

  • Stayed February 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, Ohio
1 review
“Enjoyed our stay”
3 of 5 stars Reviewed 21 April 2011

Drove down to Marathon from West. Palm (vacationing from Ohio) looking to stay for a couple days to check out the Keys. First place we looked at was up the street and well over 100$ a night. Saw this spot and got a room for 2 nights ar 89$ each, then extended for another day with no hassle.. Air conditioner didn't work well in the room we were in the 1st night and were moved to a differant room the next night with no problem. I can see where other reviews were coming from, the resort has seen better days, with a little investment would be quite a spot, but they would probably be over 100$ a night if so. Watched sunsets at the rear of the property, great spot for sunsets. Amy, who checked us in told us of great spots to visit & eat, Pigeon Key was GREAT, ferry ride and tour 12$. Annette's Lobster house - great food. Would stay again.

Room Tip: Talk to the staff, concerned we were satisfied
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  • Stayed April 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Crystal Bay Resort

4900 Overseas Highway, Mile Marker 49, Marathon, FL 33050
Price range (per night):* INR4,481 - 14,002

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