Stayed here for one night (supposed to be two) on our way down the Keys. We had booked it on-line, as with all our hotels/motels. For $100 per night, we couldn't believe the poor condition of the room. It had peeling paint on the walls and ceiling, broken bathroom door handle, very old bed, the water pressure in the shower was non-existant, noisy air conditioning, just all around bad. Very old furniture. It's unfortunate because the room was large with a balcony and kitchenette, and was as clean as possible, I'm sure. For $50 or even $60 a night it would have been OK but not for $103. There are better deals out there, I'm sure.
Room Tip: Don't take room 34! maybe the other rooms are better. The staff were nice. The Island Grill rest...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 December 2011
We are so sorry that you did not enjoy your stay! We are also very sorry that we did not have the opportunity to make things right while you were here with us. Please know that both the AC and the bedding in that room are relatively new. The door handle to the bathroom was loose, and was fixed seconds after you reported it! We can only respond quickly and efficiently when given a chance!
We can tell by your comments that you are not a frequent traveller to the Florida Keys. We will share that no matter what hotel you choose down here, on busy weeks and during some times of day there is lower water pressure. This has nothing to do with individual properties, just a fact of life down here! Also, the vast majority of Keys properties do have the window unit AC's, and they do make a hum! We offered a clean, comfortable, oceanfront kicthenette room with a private balcony and amazing waterfront views of both the Atlantic and Florida Bay for around $89 per night (during the dates you stayed). We challenge anyone to find a better value in Islamorada!
Again, we are so very sorry that you were disappointed. We try so very hard for 100% customer satisfaction, and know that given the chance we can show you how we shine!
Todd & Becky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC