My husband and I returned to Key West for our second time to celebrate my 40th birthday and stayed at the Westin. When the staff at the front desk found out it was my birthday, they snuck a bottle of wine and glasses up to our room while we were out for the night. I thought that was VERY nice. Other than that, the property is average, and not really worth the extra money. The location is great, but the hotel is not what I would call superior. Our room was in what appeared to be the business office building, and our room door was next to the main Accounting door and Human Resources suite. That was weird and we felt like we were staying in an office building, not a resort.

I recently stayed at the Westin in Key West for weeklong business meeting. The hotel measures up to national standards, with clean rooms, comfortable beds, clean and relatively new linens and towels, etc. Staff was friendly and efficient both at the front desk and room service. Location is a strong consideration when going to Key West – this hotel is right near the cruise ship docks and Mallory Square if you are into seeing the sunsets. Five minute walk to Sloppy Joes if that appeals. There is also a bar/viewing deck that is great for the sunsets at the hotel. Good business services also with adequate meeting rooms and again a great staff.

Before I book a room anywhere I look at what the real people are saying about a place and I look for the reviews that talk about what is important to me when I stay somewhere. My family calls be a travel snob but I don't think that is true. I just like things to be quality, safe and clean. With that in mind the Westin had clean rooms, flat screen television(it is 2012) I like for the bedding to be white and high thread count at least 400. The bed being comfortable is very important because my husband has a bad back. I don't understand why properties don't focus more on the comfort of the bed. The bed at the Westin was about a 8 from 1-10. Which I have never given a 10 and very few 9.
It is very important how the front desk checks you into your room. It seems like if that is bad, your stay usually is bad. I like to feel they care if I am comfortable and happy, this seems hard for most front desk. I have read the reviews about the front desk and manager. They must have had a meeting because my experience with both were good.
I was check into my room my Elliot whom is 7 feet tall so you can't miss him. Really nice guy, we did have a misunderstanding about my husbands birthday but he was so kind at check in it was hard to get upset with him.The manager Alberto made up for the misunderstanding and was very kind and made my husband's birthday special the next day. Thank you Alberto and Elliot for your great service:)
Key West is a very fun place and the Westin is right in the middle of it. Making it easy to walk down town to all the action. It is right where the cruise ships come in, but this that was exciting, just to see how very big the ships are and it just went with the action of Key West.
The Westin is a chain of hotels and resorts so if your looking for Something like the B&B's that are cute and with a lot of character like Key West this is not for you, but if you want someplace that is more detail in quality,safe, and clean this is it for Key West.
A note to the Westin......Get rid of the managers that are reluctant to make the travelers happy and keep the Elliot's and Alberto's.

We stayed for 3 nights in February.

First when we made our reservation, in December, we were told that if we had to cancel less than 10 days before our stay, we would pay for ALL THREE NIGHTS, not the standard one night penalty. I asked to speak to managers, but received the same response. That seems excessive.

We had a "courtyard view." Our courtyard was a gated garbage area, with a giant industrial air conditioning unit. The shower had almost no water pressure, and there was no bathtub. One day there was almost no hot water. The rooms are tired-looking, and the air-conditioning units are the old noisy wall units. But the bed is very comfortable. There was a mini-fridge in the room, but it was bolted shut.

No one on the staff was rude, but they all seemed worn out, and no one was pleasant, friendly or welcoming.

So what's good here? The location is fantastic. Having access to Sunset Key is a real plus. It has a great beach, with drink and food service. We had one meal in the Bistro, and it was good. And drinks and appetizers on top of the deck is fantastic. Hard to beat watching the sunset from there. Gorgeous. The pool is nice, and there seemed to be enough chairs around it.