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The Westin Key West Resort & Marina – reviews, photos

4.5 of 5
245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Hotel amenities
The Westin Key West Resort & Marina
Ranked #28 of 41 hotels in Key West
4.0 of 5 stars 701 Reviews
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701 reviews from our community

What travellers say about this hotel
  • Cruise ship(62)
  • Duval street(28)
  • Mallory square(20)
  • Great location(19)
  • Ocean view room(19)
  • Very nice(18)
  • Pool area(11)
  • First floor(8)
  • Front desk staff(7)
  • Friendly and helpful(6)
Traveller rating
    281
    217
    86
    63
    54
Only show reviews for Family (119) | Couples (306) | Business (31)
Date Rating
Cincinnati, Ohio
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“great location, but otherwise note worth the price”
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

We stayed for 3 nights in February.

First when we made our reservation, in December, we were told that if we had to cancel less than 10 days before our stay, we would pay for ALL THREE NIGHTS, not the standard one night penalty. I asked to speak to managers, but received the same response. That seems excessive.

We had a "courtyard view." Our courtyard was a gated garbage area, with a giant industrial air conditioning unit. The shower had almost no water pressure, and there was no bathtub. One day there was almost no hot water. The rooms are tired-looking, and the air-conditioning units are the old noisy wall units. But the bed is very comfortable. There was a mini-fridge in the room, but it was bolted shut.

No one on the staff was rude, but they all seemed worn out, and no one was pleasant, friendly or welcoming.

So what's good here? The location is fantastic. Having access to Sunset Key is a real plus. It has a great beach, with drink and food service. We had one meal in the Bistro, and it was good. And drinks and appetizers on top of the deck is fantastic. Hard to beat watching the sunset from there. Gorgeous. The pool is nice, and there seemed to be enough chairs around it.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LGP6868 about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Kennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
2 March 2012
Thank you for your review. We're sorry you weren't completely happy with your stay. Our cancellation policies are in keeping with resort destinations around the world and are clearly communicated at time of booking so that all of our guests are aware of them.
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1 review
“Best mojito!”
5 of 5 stars Reviewed 6 February 2012 via mobile

I didnt stay at this hotel, my rating are for their mojito cart that I went to. I was told by a friend to look for the guy in the mojito cart in front of the westin because his mojitos were the best. And she wasn't lying. Hands down best mojito I've ever had. If I ever return to key west ill have to stay at the westin just to be near mr mojitos cart!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kaloso about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Kennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
2 March 2012
Thanks for your review! We welcome everyone, even those not staying at The Westin Key West Resort & Marina, to join us during the day or each night for our Sunset Celebration on Westin Pier or to grab a drink at our Sunset Deck and watch the festivities from above. Our "Mister Mojito" is world famous!
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Charlotte, North Carolina
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“This place is not worth the price”
3 of 5 stars Reviewed 6 February 2012 via mobile
2
people found this review helpful

I will start off by saying even if you prefer westin resorts do not book on westin site, the room is not worth it! We used Priceline and think that we over payed for what the "resort" offers.
We wanted to take the boat over to the other westin resort since the pool area had wet cushions from the rain the night before and were told it was 20 dollars a person! Keep in mind this is on top of a high resort fee here, insane!
Although the manager I other responses has noted the building rooms were renovated 3 years ago again and again, they are just not as nice as the other westin resorts. There are no tubs, the water pressure is awful, the towels were dirty, they have old school ac units and the Check in desk and lobby area are not in the main building. The staff seems angry and unhappy to be working here.
Positive is location. I would say it is worth 150 a night max! Also if you have points it is not worth it!

  • Stayed February 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask albanydr about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Kennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
2 March 2012
Thank you for your review. We're sorry you weren't happy with your stay. A few points of clarification: There is no resort fee at The Westin Key West Resort & Marina. The $20/person mentioned is for beach passes to Sunset Key beach. Beach passes do not include use of the pool at Sunset Key.
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Dover, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“A Must Stay !”
5 of 5 stars Reviewed 6 February 2012

Stayed at the Westin two weeks ago. It was a first visit to the Florida Keys and this hotel was superb . My wife and I stayed in the annexe with an ocean view. The view from the balcony was excellent. It overlooked a small Marina, boardwalk and cruise terminal. The hotel itself was first class. Everything from cleanliness,facilities, helpful staff, sunset bar and restaurant was faultless. Would definitely return and recommend to anyone. The hotel is perfectly located to the resort of Key West. Plenty of shops , cafe's , bars etc.

Room Tip: Try and get an ocean view. Try room 203, great views of sunset, marina etc.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Martmi10 about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Kennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
2 March 2012
Thanks for your review - so happy you enjoyed your experience with us!
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New Hampshire
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Had a great stay.”
4 of 5 stars Reviewed 5 February 2012

We made a spur of the moment decision to head to Key West for a few days and had little time to find a two room suite. We made the reservations and then checked the reviews on tripadvisor and then regretted making non cancelable reservations.

We went anyway and fortunately the Westin Marina was not as described in many of the prior reviews. Our suite was in the checkin building not the marina building. The rooms, while not over large, were decent size. Each bedroom had a very nice bath with Jacuzzi. Each bedroom and the living room had a balcony overlooking the ocean with a sunset view. No cruise ships were in port during our stay, which is unusual.

The folks in the hotel were friendly and helpful. We had dinner one night on Sunset Key at the Westin. It was very reasonably priced and very good. The view is spectacular.

We would stay here again.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask DJfromNH about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Kennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
2 March 2012
Thanks for your review - join us again soon.
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Additional Information about The Westin Key West Resort & Marina

  • Westin Key West
  • Key West Hilton
  • Key West Westin
Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Price range (per night):* INR15,683 - 52,649

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The Westin Key West Resort & Marina
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