We stayed for 3 nights in February.
First when we made our reservation, in December, we were told that if we had to cancel less than 10 days before our stay, we would pay for ALL THREE NIGHTS, not the standard one night penalty. I asked to speak to managers, but received the same response. That seems excessive.
We had a "courtyard view." Our courtyard was a gated garbage area, with a giant industrial air conditioning unit. The shower had almost no water pressure, and there was no bathtub. One day there was almost no hot water. The rooms are tired-looking, and the air-conditioning units are the old noisy wall units. But the bed is very comfortable. There was a mini-fridge in the room, but it was bolted shut.
No one on the staff was rude, but they all seemed worn out, and no one was pleasant, friendly or welcoming.
So what's good here? The location is fantastic. Having access to Sunset Key is a real plus. It has a great beach, with drink and food service. We had one meal in the Bistro, and it was good. And drinks and appetizers on top of the deck is fantastic. Hard to beat watching the sunset from there. Gorgeous. The pool is nice, and there seemed to be enough chairs around it.
- Westin Key West
- Key West Hilton
- Key West Westin
