We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Key West Resort & Marina – reviews, photos

4.5 of 5
245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Hotel amenities
The Westin Key West Resort & Marina
Ranked #28 of 41 hotels in Key West
4.0 of 5 stars 701 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

701 reviews from our community

What travellers say about this hotel
  • Cruise ship(62)
  • Duval street(28)
  • Mallory square(20)
  • Great location(19)
  • Ocean view room(19)
  • Very nice(18)
  • Pool area(11)
  • First floor(8)
  • Front desk staff(7)
  • Friendly and helpful(6)
Traveller rating
    281
    217
    86
    63
    54
Only show reviews for Family (119) | Couples (306) | Business (31)
Date Rating
Cambridge, Massachusetts
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Great Location”
5 of 5 stars Reviewed 4 February 2012

My husband and I really enjoyed our two night stay at the Westin in January 2012. It exceeded expectations. You cannot beat this location. We had a lovely room with a nice little patio. It was just to heaven to sit on the patio and watch the sunset both nights. The service was very good, particularly the bartender in the pool area. He remembered our order from the day before. My only regret is that we only stayed two nights. Will definitely be returning!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Merenneito06 about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Kennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
2 March 2012
Thanks for your review. Two days is not enough! We hope you return soon for a more extended stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
“Great attention to detail”
5 of 5 stars Reviewed 2 February 2012

We spent one night at the hotel. Used my SPG points for a quick family getaway (wife and two daughters - 2 and 8 months) trip while visiting other family in Fort. Lauderdale.

Talon (sorry for the spelling), the Manager on staff when we arrived, was such a professional and pleasure to deal with. We paid an extra 100.00 and he arranged for a two bedroom suite with a massive bedroom in between the rooms. Suffice to say that it was an absolute delight for my wife and I to have such room and some time to ourselves after the girls had gone down for the night.

I cannot tell you how Talon and everybody at the hotel made our short stay such a fabulous vacation. The attention to detail did not go unoticed. In terms of the location, there is no other better hotel in the area. Such a treat to stay there.

Hope to come back one day with my wife and enjoy the resort and city for a longer period of time.

Talon, thanks again for making our stay such a wonderful one!

Regards,

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Martin T about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Kennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
2 March 2012
Thanks for your review and for mentioning staff by name! We hope you return soon for a more extended stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Top Notch Hotel.”
5 of 5 stars Reviewed 2 February 2012

We had our company sales conference again at this hotel this past week and as expected Westin was top notch. From the meals to the service to the rooms provided - all were above expectations. They were even very helpful when we had to change plans due to weather and they worked with us to make what we needed to have done happen. It is a great location for work of play and would recommend it to anyone.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Snaglpus00 about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Kennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
2 March 2012
Thanks for your review. So many of our guests visit our resort for the first time on business and then feel compelled to return again on leisure visits (hint, hint...). Glad you had a nice time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Florida, Florida
Senior Contributor
30 reviews 30 reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
“It's all about the location, but the hotel is beautiful also. Not the B&B charm but nice for luxuries.”
4 of 5 stars Reviewed 1 February 2012

Certainly not a typical stay for old key west. If its your first time I'd suggest finding a B&B, otherwise the hotel is fantastic. Quite pricey but Westin qualities included.

Tip: sunset key dinner is amazing and priced very reasonable. Free shuttle from Westin.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Bafll about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hillsboro, Illinois
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“"The BEST Hotel in Key West"”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

We just returned from 5 glorious days in Key West at the Westin and thought the hotel was AWESOME! The room was clean and everything in perfect working order. We had an ocean view and small balcony-granite bathroom with a large shower-on the 2nd floor(SPG Floor)-and of course Heavenly Beds. As far as location, you can not find a better place-it has great sunset views and ocean views- and is just a short walk to everything. The pool was great-service excellent- and Adrian at the front desk was especially helpful. It has great food in the Bistro and of course Lattitudes cannot be beat. The view and sunsets are worth the price alone.
I cannot believe some of the bad reviews of this hotel, because it truely is one of the best in Key West and does a fine job of maintaining the Westin's outstanding service.

Room Tip: Book early and make sure you inform them you would like a room on the SPG floor if you are a member.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by Golfer010_11 for Key West
Ask Golfer010_11 about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Kennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
2 February 2012
Thank you for your review! So happy you enjoyed your 5 glorious days. Come back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Westin Key West Resort & Marina also viewed

Hyatt Key West Resort and Spa
4.5 of 5 stars 529 Reviews
Key West, Florida Keys
Show Prices ABS:HotelCheckRates-d209387?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Southernmost on the Beach
5 of 5 stars 1,119 Reviews
Key West, Florida Keys
Show Prices ABS:HotelCheckRates-d224530?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Marquesa Hotel
5 of 5 stars 297 Reviews
Key West, Florida Keys
Show Prices ABS:HotelCheckRates-d124849?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 41 hotels in Key West, ranked by popularity »

Been to The Westin Key West Resort & Marina? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Westin Key West Resort & Marina

  • Westin Key West
  • Key West Hilton
  • Key West Westin
Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Price range (per night):* INR15,683 - 52,649

Owners: What's your side of the story?

If you own or manage The Westin Key West Resort & Marina, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Westin Key West Resort & Marina
Show the lowest price for this hotel (from our partners)
Show Prices