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Island City House Hotel – reviews, photos

411 William St, Key West, FL 33040
Hotel amenities
Island City House Hotel
Ranked #40 of 101 Key West B&B and Inns
4.5 of 5 stars 272 Reviews
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272 reviews from our community

What travellers say about this B&B/inn
  • Great Place(6)
  • Full kitchen(5)
  • Bedroom suite(4)
  • Friendly and helpful(4)
  • Mallory square(4)
  • Rooms are clean(3)
  • Lush tropical(3)
  • Duval street(3)
Traveller rating
    194
    55
    11
    6
    6
Only show reviews for Family (33) | Couples (118) | Business (1)
Date Rating
Saginaw, Michigan
Senior Contributor
32 reviews 32 reviews
Reviews in 18 cities Reviews in 18 cities
66 helpful votes 66 helpful votes
“Just simply wonderful”
5 of 5 stars Reviewed 4 February 2012
2
people found this review helpful

This was our second stay at ICH, and this time we stayed for a whole week. I really LOVE this property!

The location cannot be beat. It is very near to the "party" that is KW, but far enough away to allow for a quiet, comfortable night. The property itself is beautiful - thoughtful landscaping and you get a feel that you are only one of a few guests. There is a very nice pool (hard to find at a guest house!), a very nice continental breakfast every morning with breads/rolls, yogurt, fruit, juice and coffee, and bikes available for rent. My husband and I wanted a tandem bike which ICH doesn't have, but Eaton bikes is only a block away if you want something specialized. Grocery store (Fausto's) is about three blocks.

Our room (Number 21) was in the ICH building on the third floor - a Queen suite with living area, kitchen, bedroom and bath and an ENORMOUS private porch with comfortable furniture which bascially doubled our living area. Furnishings are antique which really contributes to the "Old Key West" feel of the place.

The staff is so professional. They are there if you need them and invisible if you don't - PERFECT. Upon check-in our AC was not working and it was fixed, and fixed permanently within 45 minutes. I have had countless experiences at other hotels where it takes forever to get something resolved if it's resolved at all. Housekeeping was fantastic. Our room was serviced quickly and discreetly daily -- THIS PLACE IS CLEAN, CLEAN, CLEAN.

I would love to be able to point out this or that small detail upon which ICH could improve, but I simply don't have one. The value of your stay as compared to what you pay is terrific. This is the only place in KW for us!

Room Tip: Room 21 in the ICH building has a huge private porch!
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cleveland, Ohio
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
“Perfect location!”
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

This was my first stay at this hotel altho I have stayed elsewhere in Key West in the past. This is a wonderful lodging, including a pool, continental breakfast, and lovely porch if you get a room that has one. There are several on the property.

The best part is the location to all things Key West. Short walks to Duval, the marina area, and Mallory Square are a piece of cake. We were in town for the Food and Wine Festival, and frankly we were able to walk to the many sites of the festival without getting totally worn out!

The staff at Island City House is wonderful as well. They accomodate every request with a smile.

Yes, this is a pricier venue - but you get what you pay for!

Room Tip: Recommend the William Street building. It's noisier on the Eaton St. side.
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Buxton
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“What a find!”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Our stay here represented the first week of a month's holiday in the US, my wife and children's first long-haul flight, their first time in the US and their first experience of Key West, so not much pressure to get it just right! The fact that we had our own villa/pool sorted for 'doing the Parks' in Orlando and that Madame and the children did not want to leave this wonderful hotel is the best indication I can offer as to just how good we found ICH to be. Very relaxed but with really high standards across the board. Superb staff who were on hand but not under your feet. Great accommodation, fantastic pool, simple breakfast and all in an oasis of quiet and calm. Close enough to do all the harbour fun and eating, and of course Duval St, but far enough to be beautifully quiet when we needed to escape back to our rooms. And excellent VFM. I cannot recommend this place highly enough. Stay here!

Room Tip: Be sure to peruse all the different room types as there are many to choose from - to suit all needs...
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  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orlando, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Beautiful gardens and friendly staff”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We enjoyed the large two bedroom room with our young toddler. Having more space definitley makes a difference! The location was in walking distance to all of the places in Old Town that we wanted to see. The complimentary breakfast was great- my hubby would take our daughter to eat while I got ready. :). The grounds and buildings are very beautiful and we had fun kitty cat hunting with our little one.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Alturas, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“Great stay in Key West”
5 of 5 stars Reviewed 6 January 2012
4
people found this review helpful

I stayed at this hotel last Labor Day weekend, and I was very impressed. Our suite had a full kitchen and two bedrooms, not to mention a lovely porch. The location was great, and I loved being in an historic hotel. The room was more like an apartment than a hotel room, so it was easy to feel right at home. I'll definitely be back.

  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Island City House Hotel

411 William St, Key West, FL 33040
Price range (per night):* INR7,829 - 13,421

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