The short review:
Not Recommended:
Pros: Location, room size, full kitchen, charm and character
Cons: Smelly and cheap indoor/outdoor carpeting, no pool on-site, miserable Continental breakfast, uninterested staff
The longer-winded version:
My wife and I travel to KW annually with friends of ours, so we usually rent 2/2 apartments or condos, which can be somewhat hard to find. The room configuration was what initially attracted us to the Cuban Club and honestly, this property has a lot going for it – a great location just south of Truman (the quieter end of Duval St), an historic building with lots of character and spacious rooms with wraparound porches. But it only gets three stars from us because of the aloof management and substandard condition of the property. Bear in mind, this is not a housekeeping complaint. The staff did the best with what they have to clean, but things like cracked tiles, rotting wood, ripped upholstery and most notably a strong musty smell keep this place from being someplace I'd recommend.
We arrived and were greeted professionally but with no trace of any warmth or congeniality that was prevalent in the other places we have stayed in the past. After agreeing to a set of rules seemingly written for Spring Breakers, we were “shown” to our room. This consisted of opening the door. I should also mention that the other staffer at the front desk was shopping on the Banana Republic web site and didn’t even bother to acknowledge our existence. The room smelled like Grandma’s (if Granny had a drinking and mold problem.) The upstairs room had a door that was so warped it wouldn’t open and the furniture was a mish-mash of some nice but mostly really trashy stuff. The beautiful wrap around deck was great (until your neighbors began to use theirs as well) and the apartment has to be close to 1,000 square feet, which really made the space comfortable (if you could stand the odor).
This place is owned by the adjacent Douglas House, which is where you have to go to check in, use a pool, or get breakfast. Don’t bother with the breakfast. Pre-packaged cereal, mini-muffins and bread (yes, just slices of bread) make up the Continental breakfast. The audacity to have a tip jar next to this paltry array made me chuckle. If you want a really great breakfast, and we did, since we were paying hundreds per night, walk right next door to Alice’s – a fine dining place that is open for breakfast and who was so good we went back the next day.
The problems with the Cuban Club could easily be fixed with a little re-investment and attention from the management company. Due to its room configurations, it’s very likely become a popular Spring Break rental and has no doubt been the site of some legendary parties. But so have many other Key West properties that manage to keep the places in better shape. The comment card in the Cuban Club says they “aim to exceed your expectations.” If your expectations are low, they may succeed, but since this place costs the same as other, much nicer and better-cared-for properties, I’ll stay elsewhere next year.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC