If this was a $100/night hotel, I would've rated it a 2. We booked an Ocean Vista room.
The first room we were given reeked of cigarette smoke, (throughout our stay there were smokers on the room balconies, smokers outside while we were eating breakfast) in a NON-SMOKING hotel!
The room walls seem to be made of parchment paper (hello, this is Key West) - we could hear the people next door barely murmuring to each other, the shower is tiny, the mini fridge did not work, the bed is so uncomfortable with springs popping out of the mattress.
The room was dirty especially the shower curtain (moldy), some of the towels on 4 different days had boogers on them, the bed sheets were dirty, the floors were mopped occasionally - but this simply pushed debris around the floor. We left a note for toilet paper and Kleenex as they were both out, along with our daily housekeeping tip mind you, and the request was not fulfilled - but the tip was taken!
Save your money - find another place to stay.
On a positive note, the pool/beach staff is very pleasant and very helpful including proposing to make dinner reservations, since the concierge is nowhere to be found.
Room Tip: Find a different hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assist us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at mmccord@luxuryresorts.com for personalized service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC