Not impressed with the front desk staff at all- they could not have cared less. No welcome package or thank you to Marriott reward holders. Room was spacious, bed comfortable, but the noise level when you are facing the pool late in the night was bothersome. Gusts making loud noises late into the night did not make for a restful sleep. The bathroom was not clean at all. Glad I was only staying one night, sorry I had to use up all those points. After unpacking went to the bar area and then the front desk to get a few glasses- they do not exist on the property. What a shame, who wants to drink good bourbon out of Styrofoam. The best part was the bicycle rental kiosk on the property. The gentleman there was kind and efficient. Rental price inexpensive, bike functioned and with a basket and lock- everything you need for the 2 mile hike into town for the day.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 February 2012
Thank you for your comments, as they are valued and are taken into account when evaluating changes to our property’s policies. In regard to Check-in, it is our policy to thank each and every one of our Loyal Rewards Members. I apologize you were not recognized as we do appreciate your business- Your comments will assist in ongoing training at the Front Desk to recognize the very people that our industry is made of.
Kind Regards,
Sales Manager
Nick Durso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC