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Lexington Hotel Key West – reviews, photos

3.0 of 5
3850 North Roosevelt Boulevard, Key West, FL 33040 (Formerly Hotel Key West)
Hotel amenities
Lexington Hotel Key West
Ranked #41 of 41 hotels in Key West
2.5 of 5 stars 208 Reviews
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208 reviews from our community

    Trip type
Traveller rating
    13
    33
    51
    54
    57
Date Rating
Sedona, Arizona
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Ok for the value..........I suppose”
2 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

My friends and I decided to "stupidly" wing it on a place to stay down in Key West. We found a great place for decent price through our company, only thing they didn't tell us was the office was closed at 5p.m. Needless to say they wouldn't come in to check us in, so we ended up staying at the Lexington. From the pics it didn't look half bad, from the outside, it didn't look half bad.........JUST WAIT, go in the room, am holy "CRAP" hole! The floors were filthy, the enamel on the molded,rusted bath tub was chipping, as if they hadn't cleaned it, and they didn't cause there were hairs in the tub from the last person. I gave it a 2 rating because the staff was super laid back and friendly, so that made up for the ZERO I would have given it! Don't stay there! Nasty!

  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunHotelCollectionKW, Front Office Manager at Lexington Hotel Key West, responded to this review
7 February 2012
Thank you for your review. We are very sorry that our hotel did not meet your expectations. We are glad that our staff was friendly and attempted to make the stay more positive. Again, we apologize for any inconvenience you experienced.

Sincerely,

Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Terrible... no privacy... feel violated”
1 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

Big Mistake! There was no peephole on our door, just a round hole where the peep hole should be. Anyone could have looked into our hotel room. The carpets and shower were gross. I wish I would have spent the extra $50 to stay at the Marriott across the street. This is place is not worth the money even if it is Key West. Splurge on a nicer place.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunHotelCollectionKW, Front Office Manager at Lexington Hotel Key West, responded to this review
7 February 2012
Please accept our apologies. We would have absolutely moved you to a room where you felt more comfortable. Thank you for bringing this to our attention so our Engineering department may make the necessary repairs.

Sincerely,

Front Office Supervisor
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2 reviews
3 helpful votes 3 helpful votes
“awful floors and smelly”
2 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

My husband and I stayed there 3 days. The carpet floor was nasty and so did the bathroom. the bathtub was in a very poor condition and the smell of the drainage in the bathroom had a terrible disgusting sewer smell. Thanks goodness the sheets were clean at least!

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Marta C about Lexington Hotel Key West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunHotelCollectionKW, Front Office Manager at Lexington Hotel Key West, responded to this review
7 February 2012
Thank you for taking the time to share your opinion about our hotel. We appreciate you bringing these matters to our attention. We are working with a new carpet cleaning company and truly want to keep our property in good condition. We apologize for any inconvenience you experienced, and hope you still had a positive memorable experience in Key West.

Sincerely,

Front Office Supervisor
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Calgary, Canada
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great place on a budget”
3 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Stayed at the Lexington on a Saturday night. The maintenance guy helped us to take our suitcases upstairs which was really nice. Really enjoyed the pool and Tiki bar after our kayaking excursion. The hotel room was okay. The carpets were disgusting though. Really dirty. Beds were okay and the AC was good. The pictures of the pool area are pretty much right on, but the rooms are just average. The lady (Fran) in the restaurant was really helpful and gave us some advice for our short trip! Really appreciated her help. My friend forgot her phone charger in the room and when we called back, they were not very helpful at all. Put us through to an answering machine and have not heard back since then!

Room Tip: Poolside was great!
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  • Stayed January 2012, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Angela N for Key West
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunHotelCollectionKW, Guest Relations Manager at Lexington Hotel Key West, responded to this review
7 February 2012
Thank you for choosing to stay with us and for taking time to acknowledge members of our team. We are glad you had fun in Key West and enjoyed our pool and tiki bar. We want to make sure you get all the assistance you need, so if your missing item hasn’t been resolved, please contact our Front Office Supervisor again.

Sincerely,

Guest Services Manager
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mobile
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Pick another hotel!”
2 of 5 stars Reviewed 27 January 2012
3
people found this review helpful

Do not make the mistake we made! The Lexington is an outdated hotel with paper thin walls. Although free internet is part of their package, we were very disappointed that it did not work our first night. An incompetent uninformed desk clerk gave several contradicting answers about the situation. It was very frustrating to be told it would be up and running in an hour and then not have service until the following evening.
The room itself has little or no esthetic redeeming qualities. It was clean, that is the best i can say.
The food in the restaurant was average. The service was pitiful. We had a waitress come to our table still chewing as she laid her empty plate on the ledge above our booth. She literally bounced off the walls.
I will NEVER return to that hotel. i hope you will make a better choice!

  • Stayed January 2012, travelled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunHotelCollectionKW, Guest Relations Manager at Lexington Hotel Key West, responded to this review
7 February 2012
Thank you. We understand the frustration that intermittent internet service can cause. We apologize if our associate led you to believe the issue would be resolved sooner than expected. We hope you were still able to enjoy your time in Key West.

Sincerely,

Guest Services Manager
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Additional Information about Lexington Hotel Key West

  • Holiday Inn Key West
  • Key West Holiday Inn
Address: 3850 North Roosevelt Boulevard, Key West, FL 33040 (Formerly Hotel Key West)
Price range (per night):* INR6,822 - 62,295

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Lexington Hotel Key West
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