I stayed at The Pier House Resort and Caribbean Spa, Key West from Sept 14-19, 2009.
I have to say, before departing I read some reviews with negative comments, and after returning, I don’t understand how anyone could have a negative review of this hotel.
I arrived around 6 pm on Monday and check-in was smooth and pleasant. I had booked my flights and hotel through Expedia.com and there was only one choice of room type
available (basic). When I checked in I asked if I could get the best room in that price range and they gave me a nice room overlooking the center courtyard/garden with a king bed. It had easy access to the front desk, pool, restaurants, and the beach. They even had a security guard tote my bags up to the room for me. The piano bar was closed for remodeling, but everything else was in working order. The lush tropical vegetation made for a beautiful view from my balcony as well as while walking down the pathways. The air conditioning thermostat was easy to access to adjust the temperature as needed. The walk-in shower was lovely with the huge shower head suspended from the ceiling and it had a small seat. There were wonderful clean fluffy white towels in abundance. The room even had a large flat screen TV and a small refrigerator. And yes, there is a CVS Pharmacy across the street, very handy! The resort location is perfect. One block to Mallory Square, 1 ½ blocks the other way to the Harbor/Wharf boardwalk, and easy access to the western end of Duval Street. There is also a boat tour operator right outside the property for glass bottom boat tours, sunset cruises and snorkeling trips. The only slightly negative comment I have is that the pool water temperature was HOT, not refreshing at all. I ate at the Harborview Café several times for breakfast and had snacks brought to me at the pool. Service was good, the food was great, and the view fantastic! The beach is smallish, but beaches in Key West are rare. They bring in sand from the Bahamas. The size of the beach was fine for the amount of people using it. I didn’t spend any time in the cigar bar (air-conditioned and enclosed), it was too smoky for me, but it seemed nice. The concierge, Todd Berlin, was helpful when I asked questions and he helped me to confirm my outgoing flights before I left. I also used the wake-up call service, which worked fine. I never walked past the front desk when someone didn’t say “hi” and ask if they could help with something. There had been previous reviews that commented on the noise heard outside their room. I didn’t hear much while the air-conditioning fan was on, but I did hear an occasional door open or close. All in all, everything was clean, comfortable, and hospitable. I just can’t see why the listed room prices are $600.00 per night. The Expedia price I paid was much more like I would expect. Location=the best, service=great, price=expected

Pier House Resort was a great choice to stay at Key West. Would recommend it to anyone whose is going there for a vacation. What makes it great is its location, It is right on Duval street and walking distance to all the water activities boarding stations. I went there for my birthday and stayed one week. The staff upgraded my room to ocean view room for my birthday. Very nice of them to do so. Stayed at a great room with GREAT view of the GULF. Rooms were really clean. They have their own private beach and bar. Best of all, no resort fee, no parking fees and free wireless internet from your room. The concierge "TODD" recommended a lot of different activities and helped booking them. The price and the trips that he recommended were GREAT.
Overall, CLEAN rooms, GREAT locations, FRIENDLY staff.

To have both a beach and a pool in a Key West hotel, especially in the heart of the action on Duval street , is a wonderful thing. The food was very good. We especially enjoyed the lobster BLT. The fish at the beach were beautiful. No need to go to an aqarium! The staff were very helpful and the hotel itself was clean and modern. It would have been nice to have free internet, but that was our only complaint. We would definitely stay there again. Mallory Square businesses and it's sunset entertainment, jet ski rentals and boat excursions, Mel Fisher's museum, the trolley and the Conch Train were all within a block. We'd recommend the trolley as it is $29 pp for the day. It makes 12 stops and comes around every 1/2 hour. It is a great way to bar hop or sight-see. No need to rent a car here! A taxi ride to the airport at the end of your stay is only $8.00pp.

We recently stayed at the Pier House for the long Labor Day weekend, and it was wonderful! The staff was very helpful and knowledgeable, and the hotel had recently been renovated. Everything looks new and fresh, even the bathrooms. My only complaint would be the pool- they definitely need to spend some money updating it- it looked a little scary, to be quite honest. But other than that, our stay was perfect!