We stayed at Kona Kai with our 3 adult children (mid twenty-somethings) for six nights in the middle of January. It was absolutely amazing! Our accommodations (a 1-bedroom suite, connected to a single room) were spacious and lovely. This was our first trip to the Keys, and when we turned off US 1 into the Kona Kai property, we gasped! The grounds are lush and gorgeous. Everywhere you look, there is beauty! Spectacular, exotic plants and flowers, towering palms, fountains, hardscape, art...Kona Kai has it all, inside and out!
When we walked into the office/art gallery area, Tracey was there to greet us. We'd spoken on the phone once, many months ago, yet she called us by name, and mentioned obscure details that she remembered about our family. What a warm way to welcome us, after a long journey to travel there! She and Lisa gave us a detailed tour of the resort, our suite(s) and recommended many activities and restaurants, based on our interests. We felt completely valued and welcomed, but also appreciated having our privacy respected. No detail was overlooked, from having our rented bicycles delivered to our door, to recommending the best sushi bar in Key Largo, to finding the most economical snorkeling excursion for our family. The "enviro-tour" boat picked us up right at the dock for an amazing private tour of the bay!
The ONLY suggestion I would like to make is better cell phone/internet reception. While I realize that the people at Kona Kai encourage their guests to "get away from it all," the reality is that we depend on the internet for practically everything these days, and it was frustrating at times. On the main road, service was strong. In the units, it was practically non-existent. And at the "hot spot," I never was able to get a connection on my laptop (although others seemed to connect. Maybe it's a "Mac" thing?)
We had a BLAST on our vacation! We enjoyed a cozy, elegant, restful getaway at Kona Kai, had fun exploring the Key Largo area, and had a great day trip to Key West. I cannot recommend it highly enough! We will be back!
One more thing...don't speed on US 1 ! I did get pulled over for speeding at 1:30 am on the way back from Key West. But when I told the officer we were staying at Kona Kai, he let me off with a verbal warning. Talk about service!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2012
Dear Aul4: Thanks for the glowing review. Glad to know here at Kona Kai Resort, Gallery and Botanic Gardens we are living up to our promises! Doesn't sound like you took our ethnobotanists botanical garden tour which is quite enlightening - maybe next time.
As for the cell-phone internet service: we are aware that most cell phone service is weak and have asked the phone companies to improve their service - to no avail. We are prohibited by law to "re-broadcast" a cell tower signal to improve cell-phone service.
We purposely restrict internet availability, so folks are not sitting on the beach or waterfront dock with their laptops and smartphones "clicking away," while others are trying to enjoy the outdoors and nature. Not sure why you could not connect at our "hotspot," as we use both PC's and Mac's here to do that with no problem every day. When you're next here please bring it to Joe's (the owner) attention and we will try to figure it out together.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC