The pictures you see are from the back of the hotel. There is no swimming here but thats the case almost everywhere in Key Largo. The views and docks are common in this area and available at virtually every hotel. The rooms are large, no maid service and extensive instructions on what should be cleaned before checkout. The internet service barely works so plan on going to the lobby often if you need it. The lobby is only open a limited time and the only restaurant I saw was always closed. This hotel is right below a large bridge in what can only be described as a ditch. As soon as it rained the road to the hotel and the hotel parking lot was flooded to way above your ankles. Mosquitos and no-see-ums are the worse I've ever seen. This hotel was mediocre at best washing machines and dryer on floor didn't work. There are no skid runners on the stairs and someone fell and had to be taken to the hospital while I was there. I would have left this hotel without any other thought then I'm never staying here again after seeing what else was available in this area, except for my checkout experience. I had to re-enter my room after my husband left the key at the front desk. I went back and asked for the key and gave my room number. The person told me I wasn't staying in that room because they hadn't checked out...you must remember your number wrong. I said no, that's my room. After insisting that wasn't my room for a few minutes I say who do you have in that room. She was very proud to uphold national security and told me that was private. At this point I'm wondering about my credit card getting charged since apparently I haven't checked out and they give you no receipt or any type of paperwork at all during checkout. My friends that had a timeshare week in another room come down to turn in their keys and the girl says thank you Mr Mills, we don't know who Mr. Mills is either. So I ask the girl if she can write me a note saying I'VE checked out and she is sticking with her story she does not want to tell me the name of who was in my room. The fact that the name is of no importance I only want MY name as being checked out seems to escape her. I ask her if she can write a note saying I am checked out but she tells me she can't do that. Right now I have no receipt I checked out, I was refused a letter saying I checked out and as far as I'm concerned they can charge the person whose name they wrote down for this room. If I get a charge bill for more days than was on my charge card or any additional charges I will be updating this review.
