The management and staff did not advise the guests that there was construction going on. Relaxing valentines weekend gone wrong with buzzing noises right above the room. The management did not accommodate or offer any benefits, perks, or upgrades for the inconvenience from the construction and the bad experience. We come here every year for a relaxing experience maybe never again. Will cancel my ritz Carlton rewards.

First stay at a Ritz-Carlton property and they exceeded my expectations with respect to customer service. From the valet staff, to the front desk, and room service, everyone was exceptional. The grounds were maintained to perfection and while there is a considerable amount of construction going on it did not impact my stay. Looking forward to going back when the weather is warmer.

Took the entire crew and stayed here for the Gator Bowl Game this New Years.

We have stayed here I can't count how many times. Each time the Ritz comes through. We stayed here one year for Thanksgiving and it was amazing.

The ONLY thing to know is that this part of Florida especially in the winter can get cold. So if you are expecting Miami tempatures, keep going south.

I highly recommend the Ritz Amelia Island.

In the midst of multi floor renovation we were given a room next door to a room with floor installation occurring. (= incessant hammering). We were told construction would be over by 5:30 pm. Did not stop untill 7:45pm. When mentioned to front desk the explanation was the construction ran later but was completed so it would not continue on the morning as we were first told. Hammering, sawing, drilling started at 8:39 am. When asked how stay was when decided to simply leave in am, I mentioned construction noise made it impossible to have a quiet retreat. Only verbal appologies offered and front desk told me they hoped we would return after MARCH when renovations were completed.

I don't think so.

Otherwise the Ritz was as expected... Top Notch. But this total breakdown and lack of service recovery at a resort chain that is a global leader in service excellence was a remarkable and notable abject failure. Either the varied and incorrect statements we recieved in regard to the construction noise were outright lies or illustrated profound ignorance. Either option damning. Lack of appropriate service recovery equally dismal. I am VERY disappointed with this property's management that overshadows all the other outstanding amentities of this peerless chain. We found a much less expensive option with a better ocean view for a QUIET stay.

Room therefore terrible and value considering room pricing even worse.