We recognize that there are instances where an owner may attempt to use different sites to rent their own unit and not use the onsite rental office. This is a good example of a situation where this particular unit is not in pristine condition and the owner offers the rental amount at a discount below market rate. The Internet has provided consumers with the ability to shop for the most competitive rate but sometimes the consumers do not completely understand that rate is only one component of a successful search for a vacation rental.

In the situation below, while the guest did appear to get a better rate, the condition of the unit and the frustration most likely outweighed any price savings they obtained. When renting directly though the onsite office we can ensure the following:

1. Consistent rates competitive with comparable condos in the area. There is always going to be a better price out there, but guests need to understand what they are getting for that better price.
* While the guest below found a better rate, it is clear that due to the frustration, she would have been better renting directly through the office.
2. Units are cleaned by our housekeeping staff with a consistent quality control component. In the unlikely event there is a concern regarding cleanliness upon an arrival, we can quickly accommodate our guests since we are on property.
* While the guest below was very concerned about the cleanliness, by the time that was reported to the owner and the owner addressed such, it was probably time for that guest to leave. Owners do not typically manage their rental property full time.
3. From time to time, items are in need of replacement in our units. We hope that our guests will immediately notify any and all issues or concerns to our onsite office and we can quickly accommodate since we are on property and we stock most items.
* While the guest below was very concerned that there were items missing in the unit that they would have liked, by the time that was reported to the owner and the owner addressed such, it was probably time for that guest to leave. Owners do not typically manage their rental property full time.
4. You check at our rental office on property. There is no going to another location to check in and out, no hoping the owner mails you keys before you arrival and having to mail keys back. No hoping you get your security deposit back.
* When dealing with the onsite office, we are registered company with the BBB and Pinellas County. We have been renting condos at Holiday Villas III for many years and have many years of history and experience.
5 The majority of our units have parking on building side of Gulf Blvd.. There are some units, just a few, that have assigned parking across the street and we do our best to advise our guests in those instances and in fact accommodate those when possible that have issues crossing Gulf Blvd.. There are also some overflow spots across the street and because we are on property, it is our responsibility to assign guests.
* Had the guest rented a condo with our onsite office, the spot assigned to that guest would have most likely been more favorable.
6. Every guest that rents through our office on property, is provided with a comment card. We use the information in the comment cards to improve the quality of our units in partnership with our owners.
* We have learned that at that discounted rate, the owner probably does not have the funds to continue to update and improve their unit based on feedback.
7. The general areas of the building, including the walkways and stairwells, pool area, bbq grills and parking area are closely monitored and cleaned by the building association. As these are high traffic areas, the areas are cleaning continuously and the pool area and bbq grills are washed down and reorganized daily.

Should any guests have any questions or concerns about any negative postings, you are always welcome to contact our on-site office directly. We pride ourselves on offering a good value for our guests and have an overwhelming positive response to the majority of the comment cards that are filled out from the guests that rent directly from the onsite office on property. Unfortunately, we have no control over any owners that attempt to rent themselves, neither on the quality or the pricing that is offered.