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Homewood Suites Gainesville – reviews, photos

3.0 of 5
3333 SW 42nd Street, Gainesville, FL 32608
Hotel amenities
Homewood Suites Gainesville
Ranked #16 of 43 hotels in Gainesville
4.0 of 5 stars 59 Reviews
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59 reviews from our community

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fort lauderdale, fl
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
“Nice property, needs attention to some details”
3 of 5 stars Reviewed 6 December 2011
1
person found this review helpful

Love Homewood Suites, as a rule. This property is well-appointed and a good, comfortable suite hotel. However, I have stayed here in the past and commented on housekeeping issues, lack of toiletries, soap, supplies being left in the room. As another reviewer recently mentioned, "it is the details that make the difference". And my recent stay showed that those details are still not attended to.

I am surprised that management has not commented on any of the reviews that they "are thankful for the feedback" or that they "will look into it", as I'm not the only guest who has commented on cust. service and lack of supplies left in the room. I would like to stay here again next April, as your ammenities and location are great, but the other reviewer is correct: "it is the details that make the difference". I hope management pays attention, perhaps as a New Years resolution?!

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet Lee, General Manager at Homewood Suites Gainesville, responded to this review
7 December 2011
My name is Janet Lee, and I am the General Manager for the Homewood Suites by Hilton Gainesville, FL. First of all thank you for taking the time to express your concerns and issues; this is very important to us as we want to improve on every detail for all of our guests. Our number one goal is to provide the best accommodations and service for all of our guests and since you have not received this value we greatly apologize to you. We want you to know that you are a very valued guest and your concerns are my concerns and I will address each of your concerns with our team.
I do hope if you are traveling back to the Gainesville area in the future we will have an opportunity to make things right. You are a very valued guest and we greatly appreciate your loyalty and business. If I may ever be of any assistance in the future please do not hesitate to contact me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Another nice hotel in Gainesville”
4 of 5 stars Reviewed 5 December 2011

Very friendly phone conversation prior to arrival. Easy check-in. Easy access. The room was comfortable, clean and had two flat panel tv's. Nice amenities. Would definitely stay here again.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask dwdurrance about Homewood Suites Gainesville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valdosta, Georgia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Nice property but poor customer service”
2 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

This is my 3rd visit to this property and the front desk people are not so good The girl on this night 12/1 as well as one previous visit, spends most of her time in the kitchen eating than she does at the front desk. I saw a guest actually go and get her because the phone was ringing and a line of guests were at the front desk. They also ran out of beer at 6:30 and had only white wine. On one other visit I overheard the same front desk person in the kitchen cursing about guests with the person in the kitchen. I have never seen a manager after 5pm overseeing guests and greeting them at the reception as I do with other Homewood Suites. I think next time I will just stay at the Homewood in Ocala.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask larryinga about Homewood Suites Gainesville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Canaveral, Florida
Senior Contributor
45 reviews 45 reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“One night.”
4 of 5 stars Reviewed 28 November 2011

Wonderful property near many places to eat. One separate bedroom well appointed. A few details overlooked like no extra TP, almost dead remote tv battery and no laundry bag. Minor but for this upscale motel it is the details that make the difference.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask psbcap about Homewood Suites Gainesville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fort lauderdale, fl
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
“Comfortable and Well-Located”
4 of 5 stars Reviewed 3 August 2011
3
people found this review helpful

I stayed at this Homewood Suites at the very last minute. We booked a 1 bedroom King Suite and my 2 teens and I were very comfortable. I have stayed at other Homewood's and the rooms here do seem to have a much smaller square footage, but the comfort was fine.

The full kitchen had beautiful granite countertops, full size fridge, dishwasher, micro and sink. The LR furniture was comfy and the pullout sofa bed was actually pretty good! The king bed and pillows were deliciously comfortable and the shower was very nice. We appreciated having two TVs in our 1 bdrm suite and there was a very nice workout room and a computer room. The lobby is lovely and a comfortable place to "come home" to each night.

The maid service here was NOT the best. The room was "sort of" clean. There were hairs and lint on tiled surfaces and in the sinks and shower, They were VERY stingy with toiletries, tissues and towels and this was not appreciated. I lost track of how many times I ran to the front desk during our 2 day/2 night stay, but I did go for tissues, toilet paper (both ran out and there was no backup), bar soap, dishwasher soap, towels and clean dishes/silverware. I like a bar of soap in the shower and also at the bathroom sink--only 1 soap was provided so I went and asked for another bar of soap. When the room was cleaned on day two, the bar of soap from the shower had been removed and no replacement left... Not enough towels were left for 3 people, so had to call for those twice. The first night we purchased ice cream from the sundry store by the front desk. I couldn't find any dishes in the cupboard, and I called the front desk and was told to look in the dishwasher. All the dishes were in there, but they were dirty from a previous guest. I had to walk to the front desk to get dishwasher soap, bowls/spoons to use to eat our ice cream. I then started the dishwasher to clean the previous guests' dishes myself and left the bowls and spoons in the sink, figuring the maid would clean it but they were still there the 2nd day when we checked out and no soap left for dishwashing, no kitchen towel, etc. There were also stains on the wall where people had "missed" the trashcan right by the entry door. (Why is a trashcan right at the entry door?). These were all "little" housekeeping details, but if they were attended to, I would give this property a higher overall rating.

The property itself is beautiful, the rooms are comfortable and the location is fantastic. It sits one short block off the highway but there is zero noise. Close to many restaurants, tons of shopping and the UF campus. There is a nice pool and a basketball goal. The "free" breakfast is not so great unless you like processed and canned and convenience food. But my policy is "beggars cannot be choosers" when something is free. Enjoy a cup of coffee and then I HIGHLY recommend the 43rd St. Deli for a super breakfast...there are 2 locations nearby.

Overall, this is a very comfortable, well-located hotel in Gainesville. The housekeeping service and quality of food need to be reviewed. Also, the rate was not competitive, in my opinion, but we needed a last-minute room and did not have an opportunity to "price shop"!

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Homewood Suites Gainesville

  • Homewood Gainesville
  • Gainesville Homewood
  • Gainesville Homewood Suites
Address: 3333 SW 42nd Street, Gainesville, FL 32608
Price range (per night):* INR6,878 - 15,490

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