My husband and I made a spontaneous decision to drive down to Ft. Myers for the weekend. We arrived at the hotel without a reservation. We knew we were taking a risk that there would be a room available and the rate would be high. It was almost 9pm when we arrived at the Holiday Inn. We chose this hotel because we figured it would be clean and we could get a restful night sleep. That is all we expected. The front desk receptionist advised that room rates were normally $175, but would give us a walk-in rate of $155. It was a little steep for just a one night stay, but we just wanted to get something to eat and get to bed. We agreed to the rate and asked to be put in a room that was quiet. That was our only request. We received a room on the first floor...room123.
Apparently, the hotel was hosting an event in their bar that evening. Before going to the room, my husband and I chose to order a burger in the bar before they stopped serving food. Service was extremely slow. Once we received our food, it was lukewarm and we were not given condiments or silverware to eat with. Food was so-so. We had the food bill charged to our room.
When we got to our room, only 1 of the room keys worked. We slowly started to wonder if this night was going to be a disaster. When entering the room, everything seems very clean and tidy. No real complaints other than the floors were a little sticky. There was also some mildew in the shower. Ok, it's Florida...I can understand that, but I'm still thinking about the rate per night and that I'm paying to shower with mold.
We head to bed....beds and pillows are very hard and uncomfortable for my taste. However, we were able to fall asleep by 11:00pm. At approximately 2:00am, guests from the event that was being held in the bar were in the hallway yelling and screaming. This went on for several minutes. From that point forward, you could hear doors slamming every half hour. Needless to say, my husband and I did not get any sleep after 2am.
Referring back to my original request, we only asked for a clean, quiet room. At 5am, I couldn't take the noise any longer. I spoke to Debbie at the front desk who was kind enough to listen to my complaints. She explained that the hotel holds an event every first friday of the month and it gets a little rowdy. She adjusted our room rate and comp'd our food bill. We left the hotel by 6:30am. Unfortunately, we will not be returning to this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC