One of the best traveling experience's we've ever had. Everyone was very friendly and professional. The rooms were clean, very modern and comfortable. We loved the robes and the Keurig coffee maker. Ravi, the Front Desk Clerk, was very informative and helpful with all the happenings in Fort Myers. The Hotel restaurant (Vino DeNotte) was phenominal. The food and service was second to none. Terry and Austin's friendly service made it feel like home and we knew them for years. We have to mention a young lady, Anita (I think she worked in the back office), seemed to be everywhere we went. We would see her early in the morning and late in the evening while having dinner. She would always take the time to talk with us and ask if we needed anything, just a sweet person. You guys better make sure you keep that one! This hotel is one for the books, we will come back again and again. Thank you to everyone for making our stay so memorable...

On check in arrival at 12PM the desk person seemed like he was doing us a big favor to give us a room while he should probably know the situation from the night before if rooms were available. I then asked (I usually never have to ask as a Platinum Ambassador) if I was upgraded and told yes to a slightly larger room, but I did ask if a suite was available and told no. I did ask if he could check with the manager but was told there was none on duty. I did ask if a suite comes up later to contact me and since I was in and out several times it was easy, but apparently I am told the message never got relayed when shifts changed at 3PM! I was told later at midnight there were many suites available for my 2 nights by the front desk and also by reservations.
When I checked in I did ask the desk person about my amenities and they did not know. All they could inform me was of free internet.
The following morning, the manager Catherine received my complaint and offered to change my room but it was too late already. She asked why I did not call the hotel directly which is a joke as I told her I tried calling the hotel directly to reserve my room and request my preference even twice, but was told I had to call central reservations as the front desk does not take reservations. I suggested she could make a good will peace offering as the same situation occurred last year and only my view was upgraded, and all she could say is this is new management now, but to me it is the still the same Hotel Indigo and now 2 bad experiences.
To add insult, I was sent 2 small bottles of water and a coupon for $15 off if I had a $40 dinner in the hotel restaurant!
This is not a hotel and more like a motel with limited staff and service and only a great location downtown. My room was next to the elevator and the hall noise kept me awake until 2AM with a total lost night of sleep and no concern from Catherine.

I stayed at this hotel for one night while on business in Ft. Meyer. I travel over 80% for my job so I've come across a vast number of different experiences, but this was a first. 36 hours after my checkout I get a phone call informing me of the $120 charge I will be receiving for the "missing" coffee-maker from my room. Now I don't drink coffee so there is no desire for me to steal a coffee-maker, nor would I ever believe that anyone could get away with stealing something from a hotel room. I asked if in fact the coffee-maker was in the room before I checked-in and I was assured the room would not have been given out if everything wasn't there. Wierd though because the person who I traveled with had to call the front desk three different times due to missing/dirty things in the room.

I was asked if I would like to dispute the charge with the manager and I said "Yes, please." Five minutes later, the same person gets on the phone telling me the manager is no longer in and I will be contacted by them tomorrow. It's been well-over 3 weeks and no one has contacted me.

To my surpirse they did in fact charge me and a day later reverse the charge. I would, however, expect to have an apology for being accused, not questioned but accused, of being a criminal and stealing the coffee-maker.

Other than this incident, I felt this stay would have been a fine and pleasant experience. Altough it will be unlikely to ever stay here or another Indigo Hotel in the future.

This was our second stay at this hotel and after this last stay we spent a night at the Hotel Indigo in Sarasota. The first stay at the Ft. Myers Hotel Indigo was pleasant as well as the subsequent stay at the Sarasota hotel, but on December 9, 2011 at the Ft. Myers Hotel Indigo, we experienced the worst stay ever of any hotel in the U.S. and Europe.

At check-in, the desk clerk, Dana, was being openly reprimanded by a male employee, and upon introducing myself, Dana said, "I hope you didn't want a balcony room." I explained that we had reserved a room with a balcony. Her answer was just to say that reservations often get messed up. She offered us a room with a couch and a corner room and whatever else she could think of and said they were all upgrades. I explained that they weren't upgrades as far as we were concerned because we have no use for a larger room with a sleeper sofa. Then she admitted that she did actually have a balcony room on the 7th floor. We took it.

We live in Sebring Florida and my wife wanted to take me to the Veranda Restaurnt in Ft. Myers for my birthday. We we returned to the hotel, a private party was under way on the hotel roof, just above us. The music was incredibly loud; my wife called Dana and said the noise was unacceptable. Dana said she had already received complaints and that she was going to contact the food and beverage manager.

The noise continued unabated long after quiet time so I called Dana. Dana, who would make a great roadside motel manager at YeeHaw junction, started shouting at me, so I asked to speak to the hotel manager, when Dana shouted back, "I am the manager!" So, my wife, having years of liaison experience as a hospital manager, called Dana, but Dana immediately hung up on her, too.

It wasn't the music itself that was annoying; it was the bass that was so loud that it literally shook everything in the room and there was no amount of pillows over the ears that could stop it. The food and beverage manager succeeded in reducing the volume slightly but it was still intolerable up till at least midnight.

The next morning, Saturday, I asked Jessica, the desk clerk, if we could speak to the hotel manager. She said the only manager available was Liz, the housekeeping manager. We talked with Liz and she said she would contact Catherine O'Brien who would call us at home on Monday.

Of course no one called and I filled out a questionaire about my experiece at the hotel and was asked if I wished to be contacted and also got the same request from Prioity Club. I indicated to the hotel directly, the IHC, and Priority Club that I would like to be contacted. This has been well over one month and no one has ever contacted us.

The conclusion is: This hotel is a nice clean hotel in a convenient location with reasonable prices. It is a nice place to stay if everything goes perfectly, but if you ever have any problems, you are completely on your own. And if you wish to be shouted at by a desk clerk and your requests ignored, then this is the place for you. We are absolute proof that they do not care about their customers.