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TownePlace Suites Fort Lauderdale West – reviews, photos

2.5 of 5
3100 Prospect Road, Fort Lauderdale, FL 33309
Hotel amenities
TownePlace Suites Fort Lauderdale West
TownePlace Suites Fort Lauderdale West
TownePlace Suites Fort Lauderdale West
TownePlace Suites Fort Lauderdale West
TownePlace Suites Fort Lauderdale West
TownePlace Suites Fort Lauderdale West
Ranked #62 of 135 hotels in Fort Lauderdale
3.5 of 5 stars 30 Reviews
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30 reviews from our community

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Traveller rating
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    10
    5
    3
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Date Rating
Hampton, Virginia
1 review
“Couldn't stay longer than a day”
2 of 5 stars Reviewed 4 October 2010

We chose this hotel on the thought that we would stay for a few days, and I could barely stay one night. The staff was okay. I just couldn't believe it was a Marriott. I've stayed in so many Marriott hotels with different brands, and this was by far the dirtiest. The floor was sticky, the room was damp, and the updates were shoddy. Unfortunately this hotel was a La Quinta at Marriott price, and I do not recommend it.

  • Stayed October 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jcolton about TownePlace Suites Fort Lauderdale West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amccrae, Manager at TownePlace Suites Fort Lauderdale West, responded to this review
14 October 2010
Thank you for taking the time to give us your feedback on your recent stay. We appreciate all of the opinions of our guests. I am sorry to know that you felt unsatisfied with your experience at our hotel. Please be assured that your experience does not match our usual standard of performance. We hope you enjoyed the complimentary breakfast and new 32'' Flat Panel TV's. It is our hope that you will give us another opportunity to serve you in the future. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brazil
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice!”
3 of 5 stars Reviewed 13 January 2010
1
person found this review helpful

Quiet and clean rooms. Friendly staff. Regarding its location, it depends on your interests (shopping, sightseeing, business)… for example: hotel is a bit far from Las Olas Blvd, but close to Sawgrass Mills. Price a bit expensive for what it offers, but has free parking and internet.

  • Stayed January 2010, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask andreiaBrazil about TownePlace Suites Fort Lauderdale West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amccrae, Manager at TownePlace Suites Fort Lauderdale West, responded to this review
15 January 2010
Thank you for positing your review on your recent stay at the TownePlace Suites by Marriott in Fort Lauderdale. We are glad that you enjoyed your stay with us. Our goal is to provide comfortable and clean accommodations at a great value. We hope you visit us again the next time you are in the Fort Lauderdale area.
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Pilot Mountain, NC
2 reviews
Reviews in 3 cities Reviews in 3 cities
“Quiet and Comfortable”
3 of 5 stars Reviewed 28 September 2009

The location was convenient for my needs. The property was clean and comfortable. My only complaint was that the maid entered without knocking and/or announcing herself. Not acceptable under any circumstance.

  • Stayed September 2009, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask djshaw1957 about TownePlace Suites Fort Lauderdale West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amccrae, Manager at TownePlace Suites Fort Lauderdale West, responded to this review
1 October 2009
Dear djshaw1957,
Thank you for your feedback on TripAdvisor regarding your recent stay at the TownePlace Suites Fort Lauderdale. We are glad that you found our hotel to be “clean and comfortable.” As an extended stay property we strive to make our guests feel as if the hotel is their home away from home.

On the other hand, I sincerely apologize that one of our housekeepers entered your room unannounced. Please know that this is not a standard practice of ours and this incident will be immediately addressed and resolved.

Thank you again for your feedback. We hope that you will join us again on your next visit to Fort Lauderdale.

Sincerely,
TownePlace Suites by Marriott Fort Lauderdale
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NC
1 review
2 helpful votes 2 helpful votes
“Stay somewhere else...”
1 of 5 stars Reviewed 16 August 2009
2
people found this review helpful

I am currently sitting in the room that is not even close to what the website describes or what the booking agent described on the phone. Thank God as a government employee I could cancel the remaining 5 days of my stay and move to another hotel. I was told I was booking a 2 room suite, with wireless internet and a 35" flat panel television. What I got was a one room suite (sort of), with a 19" CRT TV, that only faces the small sofa, and hard wired internet... not that big of a deal, but I like to sit on the bed and work while the TV is on.... so this doesn't really work too well. The room smells rancid, like mold, mildew and smoke....even though the hotel states its a smoke free property. There is a small kitchenette, but it is barely big enough to open anything (cabinets, fridge...etc) without backing out into the room. The fridge is a modest 16 Cubic Feet, but smells like it was purchased at a garage sale in 1972, or maybe its just the room.

My room is midway down the hall on the 3rd floor, but the one elevator is at the opposite end of the building and the stairs are at the other. The A/C in the elevator isn't working and it was a nice stifling heatwave when we stepped inside. Additionally, there are no doors from the back parking lot, so if you arrive and the middle lot is full, hire the kid at the pool to drag your bags.

Speaking of the pool, nice creative photography on the website...doesn't look anything like the photo unless you squint. The pool is extremely small, my garage at home is larger, and smashed between one wall of the hotel and a row of hedges. I arrived at night and I doubt the pool ever sees the sun.

Marriot Hotels.....nice try at sprucing up a rather lackluster hotel. Either this hotel isn't up to your standards or your standards are falling.....

EPIC FAIL

  • Stayed August 2009, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask clarkark about TownePlace Suites Fort Lauderdale West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dattardi, management and ownership group at TownePlace Suites Fort Lauderdale West, responded to this review
26 August 2009
Hello clarkark –

Thank you very much for your review on TripAdvisor. As odd as it sounds, we really do appreciate hearing this kind of feedback about our hotel because these are things we have to know and that we must address to improve our facility and our service.

Having said that, I sincerely apologize that you did not have a good experience at our hotel. As a select-service hotel specifically designed for the extended-stay traveler, there are a lot of amenities in each room, including the full kitchen, which can sometime make the space seemed cramped.

I am sorry to hear that the information you saw/read on the website did not match what you encountered in the room. I can assure you that we are going to carefully “scrub” all of our content on-line and make certain that our web sites paint a clear and accurate picture of our hotel. Regarding the TVs specifically, again I am sorry there was a miscommunication about the types of TVs in the rooms. For what it’s worth, we were hoping to have 32” flat panels in all our rooms by this summer, but due to the state of these economic times, we were forced to make some tough decisions, and unfortunately the TVs got postponed to a later date.

Also, I am sorry that the room and elevator temperature were not comfortable, we have had our maintenance team dig into this issue and we are addressing it immediately.

And regarding our pool, as you mentioned, it is not the biggest pool in the world, but it is quite quaint and certainly gets the job done when you are looking for a quick cool-down from the south Florida heat.

So, again, I deeply apologize you did not have a great experience, but I assure you that we are addressing all the issues you identified and we will use this feedback to improve our service moving forward. We hope that you will give us a second chance and that we can have the opportunity to serve you again soon.

Thank you again and travel safely!
TownePlace Suites by Marriott Fort Lauderdale
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Kansas
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Nice Place Close Fairly Close to the Airport”
3 of 5 stars Reviewed 11 June 2009
1
person found this review helpful

We chose to stay here because of frequent stay points. It was a nice room, the front desk was not overly attentive nor willing to go above and beyond for anybody. Our room was a queen with a pullout sofa, there were no linens for the sofa bed in the room. My husband called the front desk and they told him to come over and get them. He returned with two flat sheets, a ratty looking blanket and no pillows. We ended up giving our daughter the comforter off of our bed and several of our pillows. The room had a nice work area and cute little kitchen, we used neither.

  • Stayed June 2009, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask kukatie1 about TownePlace Suites Fort Lauderdale West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauretta Ybarra, E-Marketing Sales Manager at TownePlace Suites Fort Lauderdale West, responded to this review
16 June 2009
Good day Kukatie,
Thank you for your feedback on the trip advisor review board. Thank you for choosing TownePlace Suites Ft. Lauderdale for your reward point stay, and taking time to write a review. The reviews are so important to ensuring our standards are always the highest as well as continually improving. I apologize that the front desk staff was not attentive to your needs and that no one was able to bring the bedding to your room. I know I don’t like to have to go to the desk or housekeeping departments, when I’m ready for bed.
We do not use fitted sheets for the sleeper sofa beds as they get caught and tear under the mattress. The blankets that are frayed have been replaced. We are glad you found the location convenient, and the home office and kitchen accommodating.
Again, thank you very much for your feedback, we look forward to your hosting your in the future.
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Additional Information about TownePlace Suites Fort Lauderdale West

  • Towneplace Suites Fort Lauderdale
  • Fort Lauderdale Towneplace Suites
Address: 3100 Prospect Road, Fort Lauderdale, FL 33309
Price range (per night):* INR5,169 - 8,226

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