I am literally sitting in my room at the Westin Ft. Lauderdale as I write this. To preface this review, I love Westin hotels. I have stayed in many, and am always happy with them. The beds are amazing and their white tea bath products are my favorite.
Tonight, as I checked in, I was told that my king room was no longer available so I was given a double room. Fine. As I walked into my room, everything looked askew. The beds were made, but not in that super-tight way; the door that adjoins to the next room looked slightly ajar (slightly terrifying); and the 2 bottles of water that are usually left in the room were missing. All that remained was the 2 little signs that normally attach to the bottle of water that say "Drink us." Again, fine. I think, I'll just take a water from the mini-bar. And it's locked.
So I call downstairs and am told that I need a key to access the mini bar, but they are no longer giving those out. Ok? So I politely tell them that I would like 2 bottles of water brought to my room. They did arrive a few minutes later.
As I attempted to shower a little bit after that, i was enraged by the fact that I couldn't turn off the tub while the overhead shower was on. So I was showering in 5 inches of water at the bottom of the tub. Oh, and I slipped on the very slippery floor and nearly broke my back.
All of this, and HERE is what bothers me most:
There are no outlets in this whole freaking room! I am traveling for work. I would like to have an outlet for my laptop, my cell phone, and my kindle. And nada!
There is a 10-foot-long desk, and literally no plugs.
WTF.
That is all. I cannot wait to check out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
Greetings silvertraveler2008
Thank you very much for posting your comments while a guest of our hotel. We are extremely anxious to solve the issues you mention as promptly as possible. If you are still our guest, please advise our Service Express Team (0 on your telephone) which room you are in and we will immediately address this to your complete satisfaction. There are multiple power connection boxes on the top corner of the guest room desk that should accomodate all of your power requirements. Please contact us and let us know how we can make your visit with us more comfortable.
Best Regards
Doug Hope
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC