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The Westin Fort Lauderdale – reviews, photos

4.0 of 5
400 Corporate Drive, Fort Lauderdale, FL 33334
Hotel amenities
The Westin Fort Lauderdale
The Westin Fort Lauderdale
The Westin Fort Lauderdale
The Westin Fort Lauderdale
The Westin Fort Lauderdale
The Westin Fort Lauderdale
Ranked #65 of 135 hotels in Fort Lauderdale
3.5 of 5 stars 305 Reviews
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305 reviews from our community

What travellers say about this hotel
  • Very nice(8)
  • Pool area(6)
  • Front desk staff(6)
  • Next morning(3)
  • Gift shop(3)
  • Mystery hotel(3)
  • Room service(3)
Traveller rating
    70
    87
    69
    53
    26
Only show reviews for Family (45) | Couples (82) | Business (86)
Date Rating
Atlanta
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Not the Best Westin”
3 of 5 stars Reviewed 11 February 2012
3
people found this review helpful

I had a business trip to Ft Lauderdale and as an SPG fan, I decided to stay at this Westin.

The good:
- My room was very spacious, nice corner room with a view

The bad:
- Reception seemed a little dirty, there was a nice fountain there, but seemed like the area needed a hard clean; a little tired
- Parking is $10/day
- Gym was stuck around the back of the hotel by the pool in a separate building; a little small

The ugly:
- everyone makes mistakes, but I have to call it out; ordered a small pot of coffee and a smoothie for room service breakfast; an hour later there was nothing - I called back and they said they forgot about me - not good; the hotel did comp these items.

In summary, for future travel I would not completely dismiss this place, but will most likely seek another property in the Ft Lauderdale area.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask liveforadventure about The Westin Fort Lauderdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug Hope, General Manager at The Westin Fort Lauderdale, responded to this review
14 February 2012
Greetings liveforadventure:
Thank you very much for sharing this feedback regarding your recent visit to our Westin Fort Lauderdale. I am sincerely apologetic that we failed to meet your expectations as an SPG member and promise that we will use your feedback as a valuable tool to improve. I have already shared your comments with our Team here and we are all committed to providing the best Westin experience possible.
Thank you again for providing us with this feedback.
all the best
Doug Hope
General Manager
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Fairfield, Ohio
Top Contributor
76 reviews 76 reviews
Reviews in 36 cities Reviews in 36 cities
208 helpful votes 208 helpful votes
“Great five day stay at the Westin”
4 of 5 stars Reviewed 10 February 2012

I stayed here for 5 days for a business trip while in Fort Lauderdale. This is my second time to the hotel within 6 months and it was another good experience. The staff was very helpful when I checked in, the bellman quick to assist me with my bags and my check in was smooth.

My room was clean and comfortable. Housekeeping was efficient and restocked the amenities.

My room faced the lagoon and the expressway, so there was some noise from the highway but it wasn't too bad.

There is a charge for parking in a residential area. I realize that there is an office building so they may get some overflow traffic, but paying to park in a residential area is annoying. The other frustration is paying for internet. $12.95/day for 5 days? It's easy money (like the parking) and standard for full service hotels, but management should take a good look at those practices.

A group going on a cruise stayed on night, so it was a bit chaotic in the bar and restaurant area. Service at the bar is hit or miss; the limited bar menu can be disappointing, so be sure to ask for the one from the main restaurant.

Over all, this is a nice, clean hotel.

Room Tip: Rooms facing the lagoon also face the expressway ....
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Belasaria for Fort Lauderdale
Ask Belasaria about The Westin Fort Lauderdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug Hope, General Manager at The Westin Fort Lauderdale, responded to this review
14 February 2012
Greetings Belasaria
Many thanks for very kind review of our Westin Fort Lauderdale. We were delighted to see that you are a repeat customer and we hope to see you many more times in the near future. Thank you as well for the positive feedback on the helpfulness of our staff and the cleanliness of the facility. Safe Travels.

all the best.
Doug Hope
General Manager
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new york, ny
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“currently here and hating it.”
2 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

I am literally sitting in my room at the Westin Ft. Lauderdale as I write this. To preface this review, I love Westin hotels. I have stayed in many, and am always happy with them. The beds are amazing and their white tea bath products are my favorite.

Tonight, as I checked in, I was told that my king room was no longer available so I was given a double room. Fine. As I walked into my room, everything looked askew. The beds were made, but not in that super-tight way; the door that adjoins to the next room looked slightly ajar (slightly terrifying); and the 2 bottles of water that are usually left in the room were missing. All that remained was the 2 little signs that normally attach to the bottle of water that say "Drink us." Again, fine. I think, I'll just take a water from the mini-bar. And it's locked.

So I call downstairs and am told that I need a key to access the mini bar, but they are no longer giving those out. Ok? So I politely tell them that I would like 2 bottles of water brought to my room. They did arrive a few minutes later.

As I attempted to shower a little bit after that, i was enraged by the fact that I couldn't turn off the tub while the overhead shower was on. So I was showering in 5 inches of water at the bottom of the tub. Oh, and I slipped on the very slippery floor and nearly broke my back.

All of this, and HERE is what bothers me most:

There are no outlets in this whole freaking room! I am traveling for work. I would like to have an outlet for my laptop, my cell phone, and my kindle. And nada!

There is a 10-foot-long desk, and literally no plugs.

WTF.

That is all. I cannot wait to check out.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask silvertraveler2008 about The Westin Fort Lauderdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug Hope, General Manager at The Westin Fort Lauderdale, responded to this review
10 February 2012
Greetings silvertraveler2008
Thank you very much for posting your comments while a guest of our hotel. We are extremely anxious to solve the issues you mention as promptly as possible. If you are still our guest, please advise our Service Express Team (0 on your telephone) which room you are in and we will immediately address this to your complete satisfaction. There are multiple power connection boxes on the top corner of the guest room desk that should accomodate all of your power requirements. Please contact us and let us know how we can make your visit with us more comfortable.
Best Regards
Doug Hope
General Manager
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Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“Good Pre-Cruise Stop”
5 of 5 stars Reviewed 30 January 2012

We staying here for one night prior to catching a cruise in Ft. Lauderdale. While there is not a lot to walk to from the hotel, it is a very pleasant hotel and the rooms were very comfortable. The service was also excellent. Since we did not have a car, we ate at the hotel restaurant and it was also good. This is part of the Starwood Group, so we also got points. I would stay here again for either pre or post cruise accommodations and felt it was a good choice.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kathleen R about The Westin Fort Lauderdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug Hope, General Manager at The Westin Fort Lauderdale, responded to this review
10 February 2012
Greetings Kathleen R.
Many thanks for the very positive review of our Westin Fort Lauderdale. We are very happy to see that you enjoyed your visit with us and found our service to be excellent. We sincerely appreciate you posting these comments and hope that you will have another opportunity to visit with us soon.
We trust that you had a wonderful cruise.

all the best.
Doug Hope
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Beds and pillows are like sleeping on a cloud”
5 of 5 stars Reviewed 29 January 2012

On the day we arrived, there was a beautiful wedding taking place out by the pool and then into the ballroom. The staff appeared to be very accommodating to the entire party. The beds and pillows were like clouds. In our pre-cruise party of about 35, everyone loved the beds and cleanliness of the hotel. Will consider staying there again. Only downside, is a bit out of the way for the cruise port but the accommodations definitely made up for that. Got a 4-star deal on Hotwire for $78!!

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask elige226 about The Westin Fort Lauderdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug Hope, General Manager at The Westin Fort Lauderdale, responded to this review
10 February 2012
Greetings elige226
I was delighted to see that you enjoyed your recent visit to our Westin Fort Lauderdale. You are very kind to note the positive aspects of the hotel's cleanliness and the great comfort of our Westin Heavenly Bed.
I trust that you had a wonderful cruise. Thank you for visiting with us and we hope to see you again soon.

all the best.
Doug Hope
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Westin Fort Lauderdale

  • Westin Fort Lauderdale
  • Fort Lauderdale Westin
Address: 400 Corporate Drive, Fort Lauderdale, FL 33334
Price range (per night):* INR6,781 - 9,282

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