Our family of 4 had a large, very nice intracoastal view suite for a 5 night stay in late December. The hotel is very pretty and well situated near the beach with excellent beach service. However, we were quite surprised by a number of issues that seemed sub-par for a Ritz Carlton: (1) there was only one person at the front desk for check-in and check-out, and a line formed; (2) our bedroom telephone repeatedly malfunctioned during our stay. Maintenance did respond to our calls promptly, but we finally stopped calling for them; (3) Housekeeping did not replenish bathroom supplies properly. They knew we had 4 people in our suite, and we had to ask for extra towels and shampoo daily! We had even told central housekeeping on our first day that we would need this! (4) Our shower head was poor [we didn't complain]; (5) The fitness room was not what I would expect from a Ritz. There were only 3 treadmills, and for 2 days, one of them was broken!
On the plus side, access to the 8th floor Club Lounge was FANTASTIC! The staff there are absolutely wonderful, and we enjoyed the food and ambiance there a lot. This was a perk that came with our room, and we thoroughly enjoyed it.
I am not one who looks for faults in a hotel, but I was a little surprised by our experience at this Ritz Carlton.
Room Tip: Intracoastal room are nice, but get as high a floor as possible and as far north as possible.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC