We spent only one night at this hotel before a cruise, but our stay was very pleasant. The room was small, super clean and reasonable. There is even a small, heated pool in the center of the the room's location.
The best part of the hotel is the staff. The morning we were set to leave the hotel to get to our cruise in Miami, we had a flat tire (rental car). Hertz would not come out for less than $60! AAA wanted us to wait over an hour. The girl who was checking in people that day asked about our problem and she got right on the phone to call the engineer to come to help us. The spare tire and tools to change it, were very difficult to use. The young lady also got her machine to inflate a tire from her car, along with another jack. As soon as the engineer arrived with a help, he brought over a tire repair kit, looked over the tire and found a piece of metal that was causing a leak. He patched the tire and used her compression to inflate the tire. Within an hour, thanks to all their kind help, we were on our way back to Hertz to exchange the car for another to make the trip to Miami. The engineer even offered to drive us where we had to go if we had any more problems with the car. Even the manager, Maggie, came over to see how everything was going and asked if she could do anything for us.
This kind of service you don't find very often. Be sure that if we are ever looking to stay in Ft. Lauderdale again, we will give them a call.
Room Tip: We were on the first floor because there is no elevator and we had heavy luggage. Keep in mind, tha...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 February 2012
MarylandBev,
To say that the best part of the Ocean Gate is the staff is a wonderful compliment, thanks so much. We love what we do and are so pleased that it shows. Actually we are expanding the Ocean Gate and soon it will be a 3 building, 3 pool family friendly resort. You'll still have the same great service, just on a larger scale! We hope you can come back again soon.
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