I am an experienced travel agent from the NYC area and will NEVER book this property again. It is my opinion that the management of Americas Best Inns on Federal Highway in Ft. Lauderdale employs shady business practices. After making repeated requests for written confirmation of a last minute booking, I recieved no response! I left my fax and phone number for Manager Sean three times and NEVER heard a thing!.
Because my client was unable to travel, I called 36 hours in advance to cancel the reservation. It was then that I was told of their 48-hour cancellation policy, highly unusual for a motel of this caliber (1 star) and the first that I had been informed of it. When the clerk told me that the manager would be in after 1pm that day, I again left my name and number and requested a return phone call. Having not heard anything by 5:15pm, I called back and was told that the manager had left for the day. (He apparently has no email address either)
When I finally tracked down Manager Sean today, he refused to cancel the room and repeatedly referred to the unusual cancellation policy that I had never been informed of.
I will continue to fight this unfair charge through my credit card company, the Better Business Bureau and the Florida Attorney General's office. But in the meantime...BUYER BEWARE!
- Americas Best Inns
- Best Inn Fort Lauderdale
- Fort Lauderdale Best Inn
