This property was just OK. We found most things to be either mediocre to frustrating.
They require valet parking, which is $25 a day. That added up to another $100 on the bill for us because we were on vacation for 4 nights.
The service was unremarkable. The staff did what they had to and not much more. I would describe few if any as friendly. One request for additional supplies was lost in translation and required four visits from housekeeping to straighten out.
The food was passable but very expensive. A lunch for two at the pool with one cheap drink each was $54. That also added up after a couple meals.
The rooms are very small, especially for what we were paying. I liked the partial ocean view (It was a pretty darn good view of the ocean), but there are no balconies anywhere in either tower which is frustrating. Also, there is VERY little privacy in the bathrooms. They have sliding pocket doors with wooden slats and an cutout to the bedroom with a shutter to close (also wooden slats). Even a married couple needs a bit of privacy every once in a while!
The rooms are also VERY humid, so towels and bathing suits rarely dried in less than 36+ hours.
They only allot a certain number of towels and beach chairs per room each day, and they act like they're doing a favor by giving you that much. If you want an umbrella spot on the beach it'll cost you $20, even if no one else is sitting there.
Overall, it really feels like they're nickel-and-diming you for something that already costs an arm and a leg. It was fine but overall didn't feel worth the cost.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
Dear RubyTuesday008: First and foremost, thank you for taking the time to share with us your review. Please accept our sincere apologies for the inconveniences you experienced during your stay. This is certainly not the Westin experience we aim to provide our guests and do regret that you left our hotel feeling this way. The care and comfort of our guests are of utmost priority and we will take proactive measures to ensure your concerns are reviewed and addressed appropriately. Again, thank you for sharing your review and we do hope that you may one day return to our beautiful beachfront property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC