This Hampton inn has much to be desired, and seems like they are taking budget cutting measures to either make more profit, or they are just too cheap to upgrade. The room cleaning service tries to get in before 8:00am unless you have the do not disturb sign out, does a mediocre job at best, and turns the whole room around in less than 15 minutes. The flat screen tv constantly needed to be rebooted, and had many issues, there were a total of 4 outlets in the room, all inconveniently located, furniture was dated, dirty, stained, and in dire need of upgrading. Second floor ice machine did not work more than it did. Only one wash machine worked,and breakfasts were not your usual good food. It is a short walk to the beach, and if you like smoking, this is your place. No smoking rooms available, but people smoke outside the rooms in the common hallway balcony, leaving all their residue and smell in the
Hallway. I've stayed at countless Hampton inns all throughout the country, even at this one previously, and this time had convinced me to never stay here again, until some major renovations have taken place. I hope corporate takes a good look at this place and decides it is time to do something.
Room Tip: Stay somewhere else!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 September 2011
Thank you for your stay at the Hampton Inn Destin. I do apologize for the hotel not meeting your expectations. I have checked the ice machines and at this time they are working. I found no log entry as to them having an issue to be repaired. It appears that guest used the ice for the machine. I have had my chief engineer inspect the unit. Our housekeeping staff starts at 8am and is on the floor at 8:30 am. They don't knock on guest doors until 10:30am. This may have been a training issue. I have spoke with my executive housekeeper to ensure procedure are adhered to .We are in the process up updating our TV's with new flat screen TV's. All rooms should be equipped with new TV's with HDTV service by December. I'm looking into alternate solutions for smoking to ensure all guest needs are met.
I hope that when you return to Destin, you will contact me personally. I assure you my staff and I will exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
