The price was nice for this hotel and the breakfast was included. The room did have a lockable safe, mini fridge, coffee pot, and, I think, a microwave. The bed was not very comfortable and the TV reception was very snowy. The front desk staff was helpful and friendly. The main complaint that I have was that we checked in on Friday. No one cleaned our room on Saturday. We had to ask for clean towels and extra coffee packs that evening. On Sunday someone knocked on the door, immediately entered without us answering the door, and asked if we wanted the room cleaned. We said yes since it wasn't serviced the previous day. He sent someone in to "clean", which consisted of making the bed, wiping down the bathroom, changing the towels and emptying the trash. There was no cart in the hall and the room wasn't vacuumed any time during our stay. We checked out on Monday. There were also crumbs and chip pieces left in the hallway of our floor from a large group that checked out Sunday morning. There was no vacuuming of this mess either on Sunday.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 October 2011
Thank you for your response. I have spoke with my Exectutive Housekeeper about this issue to pervent it happening again. We did have a large group in that weekend and my staff worked hard to keep everything clean. I am very sorry again for the problems you had. I promise you this has been addressed. We work hard here at the Wingate to make each stay even better than before.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC