This was a return trip for my family. We had stayed here before and it was a wonderful trip. The room and the view, as always, were beautiful. MY MAIN COMPLAINT....We had requested a certain room this time We were told over the phone that we had that room reserved. When we called for directions to the office we were disconnected from the office twice because of a bad connection. Then when we got to the office and were given the room keys, it was for the 18th floor. We has specifically asked for a room no higher than the 12th floor( my children and I DO NOT LIKE EXTREME HIGHTS). We were told that there were no rooms available and would not be until we checked out. Talk about mad???!!! It took me 2 days before I could approach the edge of the balcony and look around. It made me sick to my stomach, literallly. Then just a few little things like not being given our cards for free videos for the kids until the next day and having to drive back through all the traffic to get the little card that should have been given to us the first trip there. Then the card we were given didn't work with the machine it was assigned to. When on vacation, even thought its a vacation, time is of the essence. You want to try and get everything you'd plan on doing done. Wasting time in the office trying to get the room you were told you had and messing with a video machine are not what I call relaxing. Will I stay here again? Probably...I believe in gving people and business' a second chance. The W
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