As a platinum business traveler who spends 60+ nights a year in IC hotel properties, I hope the hotel pays attention to my review. Although Holiday Inns vary greatly in quality from hotel to hotel, for the most part, the Express line is much more consistently clean and fresh.
We stayed here for three nights. since we extended our stay one night, we got to see the insides of two different rooms. The regular 2 queen room felt small for a HIX. The King suite was very spacious. Both rooms were clean. AC worked great. Most importantly, the beds, pillows, and towels were all very comfortable, and up to the standards i have come to expect from HIX. We slept very well. All staff we encountered were very friendly and helpful.
The rest of the room could use some attention. It just felt old. One room's Closet door stuck, the other room it was missing. In the first room, the Shower faucet leaked and toilet felt wobbly when you sat down. In the second room, the shower curtain rod was hanging on by a thread on one side. In both rooms, the caulking around the tub and the grout on the tile floor was stained and discolored. Most of these are easy maintenance fixes. With a little bit of work, this property could be up to par with the rest of the HI Express line.
Regardless, this hotel was a good price and a great location, and we got a good night's sleep. I would stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 August 2011
Dear Holiday Inn Express Valued Guest,
Thank you for your review on TripAdvisor. Our reviews mean alot to us as we use them as a guide to improve on weaknesses and maintain our strengths. I am happy to know that our service and cleanliness were judged in a positive way based on your comments.
I appreciate your kind words regarding the staff at the hotel. We always appreciate the opportunity to recognize our associates for a job well done.
I would like the opportunity to discuss your stay with you so our Chief Engineer can address the maintenance issues that you mentioned in your review.
Thank you again for taking the time to bring these matters to our attention and I look forward to speaking to you with you soon.
Warm regards,
Allison Mellinger
General Manager
Holiday Inn Express Destin
850-654-9383
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC