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The Palms of Destin Resort and Conference Center – reviews, photos

3.5 of 5
4201 Indian Bayou Trail, Destin, FL 32541
Hotel amenities
The Palms of Destin Resort and Conference Center
The Palms of Destin Resort and Conference Center
The Palms of Destin Resort and Conference Center
The Palms of Destin Resort and Conference Center
The Palms of Destin Resort and Conference Center
The Palms of Destin Resort and Conference Center
3.5 of 5 stars 53 Reviews
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53 reviews from our community

    Trip type
Traveller rating
    21
    13
    6
    3
    10
Date Rating
Georgetown TX
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Please do not stay here unless you expect erroneous charges for damage”
1 of 5 stars Reviewed 10 February 2012
8
people found this review helpful

My friends and I loved The Palms the first few times we stayed there for a Spinning & Knitting retreat in January. Not this time.

We checked in for the retreat Tues 1/24 and checked out that Sat 1/28. There was a bit more wear & tear on the room - a crack in the master bedroom wall which they asked to inspect while we were occupying the room, and the light fixture in the kitchen was hanging partially off and something on the roof rattled all night long loudly (we were on the 12th floor) and kept us awake - it WAS during a storm passage. We told them about it upon check out - a check out during which none of us three gals got a receipt - we all thought the other one had it.

But never in a million years did I expect to get an extremely brief email message ALMOST A WEEK LATER on Fri 2/3, that they were charging us $300 for damages to the microwave oven! A microwave oven that was working when we got there AND WORKING WHEN WE LEFT THAT SATURDAY MORNING. We know because two of us heated cups of water for tea and instant coffee respectively. THE MICROWAVE WAS WORKING.

I sent an email to the person from Abec and all people (Backe, Brown, Coleman & Burnham) she had copied and heard NOTHING. I suggested that since she wrote her email almost a week after check out that perhaps someone occupying the room after us damaged it if indeed it was damaged OR that perhaps they were referring to the missing microwave rack - WHICH I REPORTED TO THE FRONT DESK WED MORNING AFTER WE ARRIVEE. Actually I sent SEVERAL emails. This afternoon, I get my credit card bill and sure enough, they charged $300 to it - without sending me any other notice. I am preparing to dispute this with the card company, but since NOBODY at ABEC seems to be able or willing to respond, I am hoping someone here with respond with a correction and apology before I have to take this any further.

GENERAL MANAGER DO YOU EXIST AND WILL YOU RESPOND? Three middle-aged women on a spinning/knitting retreat are not going to damage a microwave oven and if we did, we would have the guts to report it.

We will NOT be staying here EVER again.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Suzanne C about The Palms of Destin Resort and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly Hills, California
1 review
“Hoping for a memorable anniversary but Nervous about the resort!”
4 of 5 stars Reviewed 7 February 2012

Looking to arrive 3rd Friday of this month we searched for months and what you know the Palms Resort!!!! The photos, amenities & details online were great , although, many times what you see on the web is utterly misleading once arriving at a resort or hotel!!!!

Can any of you tell me if the 2bd room king suites really have 2 SEPARATE bd rms ??? It's a couple's anniversary retreat and we wanted 2 total separate bedrooms in one unit ...luxury style. I am keeping my fingers crossed since this is my 1st time at any Palms resort and in Destin!!
I must add reservations with the resort direct were simple, quick, and the rep was ok too.
Thanks M.S.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Service
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Ask Monica R about The Palms of Destin Resort and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Very nice - we will return.”
4 of 5 stars Reviewed 13 September 2011

Nice newer resort in destin - we only booked one night because we arrived a day before our week rental was ready. But it was a very nice condo hotel. Nice modern condo (with family style suites the kids had there own trundle style bunk room) and the rate was very good, there was a Nice pool area and kids splash area. They have a shuttle that takes you to the beach. They have live music on the pool deck on the weekends at night ...that is rather loud and they played till 10 pm... so get a high floor if your a early to bed person.
One odd thing is that if you loose you pool arm bands they charge you $50. SO DONT LOOSE YOUR POOL ARM BAND.
All in all a very nice condo and we would stay there again.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Georgia
1 review
1 helpful vote 1 helpful vote
“The best time”
5 of 5 stars Reviewed 11 September 2011
1
person found this review helpful

I have never wrote one of these before but I think the families visiting Destin, FL need to know about the Palms of Destin. Our family arrived before check-intime (4pm) and were treated with the upmost respect from the friendly front desk agent. She said we were early for check in but saw that we had our kids and called to see if the room was ready for us. She actually had to make a couple of calls on our behalf to get us in and made it happen. She (Kesha) made the process of checking us in quick, hassle free and the knowledge she relayed to us about the resort was excellent. The room was very clean, very accomodating and the friendly staff made our stay there very relaxing and enjoyable. The pool was beautiful to say the least. I will recommend this resort to all my family and friends when visiting Destin.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michelle W about The Palms of Destin Resort and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abec, General Manager at The Palms of Destin Resort and Conference Center, responded to this review
13 September 2011
Thank you for choosing The Palms of Destin on your recent vacation to Destin and the Emerald Coast. I was thrilled to read the positive review regarding our staff during your stay. Your feedback is very important to our efforts to continuously improve guest satisfaction. We strive to do the best job we can and comments like yours make it all worthwhile.

I’ve shared your comments with all of our staff, as I know they appreciate positive comments. We are the onsite property management company, ABEC Resorts and we strive to exceed all vacationers' expectations and customer service is of the utmost important to us!

Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our successes and address our challenges to better serve you in the future. We appreciate your business and look forward to your return when you are in the area again.
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New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
“Not a satisfied customer!!”
3 of 5 stars Reviewed 4 September 2011
1
person found this review helpful

We just went to Destin Fl for our labor day weekend. The condo itself was very nice but service was very bad! First of all the address listed on this website is incorrect and was never changed! We went around in circles for what it seems like forever because the front desk employees does not answer the phone! Then when we arrived I was treated with no respect! The employees look at my kids like they were animals... Sorry if it was a family vacation! We had lots of luggage but there was nobody to assit or even escort us to the room. Then when we went down stairs to check out the Sago restaurant we got no service! I literally stood there for 20 min and nobody even acknowledged me. The customers in the restaurants saw me but not a single employee. Overall the room is nice and clean but service was terrible that I would not go back to be treated like that when there are tins of other places to choice from.

  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Vacation504 about The Palms of Destin Resort and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abec, Manager at The Palms of Destin Resort and Conference Center, responded to this review
13 September 2011
I would like to begin by thanking you for choosing The Palms of Destin for your family vacation over Labor Day this year. I am very concerned however that you experienced an inadequate amount of service during your stay. We strive to excel in our customer service and guest satisfaction is of the utmost importance to us. After serious consideration, our entire staff is undergoing extensive training in the Gold Standards of Customer Service.

I understand your frustrations regarding an incorrect address, due to the City of Destin changing the street name from Two Trees Road to the current Indian Bayou Trail, we have submitted requests for all listings to be updated with accurate information.

I truly apologize for the problems, and thank you for taking the time to let me know about it. Without your guest feedback we cannot continue to improve our services.
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Additional Information about The Palms of Destin Resort and Conference Center

  • Palms Hotel Destin
  • Destin Palms Hotel
Address: 4201 Indian Bayou Trail, Destin, FL 32541
Price range (per night):* INR11,480 - 19,896

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