Upon our arrival to the ocean jewels we tried to use the code to get into our room, that Stephanie Jones, the manager of our unit gave us and of course it didn't work after talking to the security guard he told us that she gave us the code for the gate to the beach so after a couple of phone calls we managed to get into our room. We had a nice unit with two baths, the toilet in one bath almost overflowed when we used it and we couldn't use it and in the other one we had to fill the tank by hand because it filled so slowly. I called Stephanie that night and got no answer, of course, so I continued calling the next day, again no answer. Now it is Sunday, we arrived Friday eve. I called again saying I might need to contact the owner because I was worried about the toilet that was at the top of the rim, surprise! she called back in 10 minutes and said she would have maintenence man there the next day well he never came till tuesday and then they blamed the broken toilet on us, we also were threatend with having our car towed because she didn't have a parking permit for us which was to be in our room then Stephanie told us we had too many in our room and had to move 2 people out, she was the one that told us to bring blow up beds for the 2 extras. If you are considering renting a condo at ocean jewels do NOT rent one thru Stephanie Jones unless you want these kinds of hassles. My card was charged $85.00 for a broken toilet that was broken upon our arrival. ocean jewels is a nice place just need to beware of who the manager is that you rent thru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 December 2011
I am very sorry to hear you had a bad experience here several years ago! The front desk is now open and renting condo units there is no need for phone calls and hassles with owners who live out of state. We also have a live in front desk girl who can help with issues after hours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC