Grand Seas Resorts 1-7-2012 to 1-12-2012
When we arrived we were greeted warmly and told that they would charge a $50 deposit to our credit card that day. We thought that was unusual. Our first room had a kitchen that was extremely small and to our way of thinking unusable. The television blanked out repeatedly. The sink does not have a garbage disposal. They do not provide filters for the coffee maker so that had to be our first trip to the store. Since we had exchanged a Marriott Barony Beach property for this through Interval International we were very disappointed with the Grand Seas. The Grand Seas is only 25% of the property we deposited for the exchange. We arrived late and didn’t check everything out before falling into a very uncomfortable bed. In the morning we discovered ants every where in the master bedroom. We then moved down to the second floor to a unit that had a much better kitchen, still without a garbage disposal. 3 of the 4 outlets in the kitchen did not work and one of the outlets did not have a cover on it. A call to the front desk got that corrected. After walking around the room for a while, in our bare feet and socks, we discovered that the floors are so dirty that the bottoms of our feet turned black. It was disgusting. We called to have the floors washed. Really!!! The bottom cover of the refrigerator was missing and we had a wonderful view of a rusting gaping hole. I don’t know how fast things rust down here but this looks like it has been through a few hard winters driving the streets of Boston. The exhaust fan vents were caked with dust, the kind that you get if you don’t clean them for several months. Housekeeping came and cleaned our room. They say they washed the floor but our feet still turn black when we walk from the bedroom to the kitchen and then to the living room. When they cleaned the exhaust vent in the shower they left black foot prints on the bottom of the shower. We had to wash the shower before we could use it. The television in the second bedroom did not work. They came and changed it out and couldn’t get that television to work either. I don’t expect them to come back voluntarily. Internet service is very problematic. It keeps dropping out. It goes from excellent service to no service over and over again.

This once was a lovely place, but today is drab and depressing. It was slightly seedy feeling. There are many conveniences around the resort, such as a supermarket and restaurants, but the accomodations don't live up to modern standards. Slightly dirty, group of mentally challenged adults living there, staff was friendly but poorly informed about the area. On top of everything else, they keep a sales staff there to try to sell you a "travel club" using high pressure techniques and lying. Avoid this like the plague.

The Grand Seas seems to have been one of those older 60's style hotels that they are in the process of renovating. A great deal of money has been spent on the pool deck, ammenities, bedding, curtains etc. The rooms were nice and clean except for the floors. I don't think they mop them regularly. The staff was extremely accomodating and friendly. There was wi-fi in the rooms but coverage is sporatic. BEWARE of the "presentation" they offer you at check-in is a rip-off. They promised a $50 gift card for local restaurants and a weeks vacation or $100 gift card for local restaurants. At the end of the presentation there was NOTHING!!!! While they promised to deliver the card before we left no one produced the gift cards. While the resort claims they have nothing to do with the vacation club they direct you to their desk upon check-in. Talk about bad PR!!! Overall a good experience, loved the beach just stay away from the presentation.

This hotel should be avoided. I do not even know where to start! The room was very dirty. We complained about the bugs we were told we could spend $30 to have the room cleaned. There was a pill capsule on the kitchen window sill that we repeatedly asked to have removed. We threw the pill away after two weeks. Furniture is extremely worn. Constant phone messages to sell some type of cruise program. We empty our own grabage and took our towel to the laundry daily. When we turned bathroom light on in middle of night you could watch bugs scatter. Main desk staff was polite but really did not want to hear complaints. None of the employees seemed happy and absolutely no one said hello or good morning unless spoken to first. The only plus was the Grille located in the hotel. The wait staff in the Grille was very friendly and helpful. We were unfortunately at this hotel, not a resort by any standard, for two weeks. We will not go back!!!!