I just wanted to give a review of the hotel and amenities. The hotel lobby is very nice & has been updated. The website says a $10 million renovation recently was done, I googled when & it was in 2006 so really not recent. Also website says tiki bar, nope. Restaurant/Grille, nope. Bar, only open Friday & Saturday nights. Also says 2 hot tubs, 1 was broke down & the other was green so would not go in. Also says free continental breakfast. This consisted of literally, a can of fruit cocktail dumped in a bowl, next to cottage cheese in a bowl, along with bread for toast (the toaster only toasted 1 side of bread??), muffins & generic cheerios. The breakfast was spiced up some for Friday & Saturday when they added bagels and cream cheese. The room was average, needs updating for sure, old comforters, carpet worn, blanket had tears & burn holes in them. I had an incident of where ice machine which was located next to our room on the 5th floor malfunctioned, causing water to come into our room & carpet from bathroom door to main door was soaked and soggy. Called to front desk at 9pm & was told no one was there to extract water & had to go down to get towels to dry to soak up...went through 10 towels & still soaked through. Next morning called down at 7am and they said someone would be up immediately, waited until 10:30am before calling again as no one showed up. They said someone would be up immediately, I told them we were going to beach & pool and I would hope they could have cleaned when we get back to room. She said absolutely. Came back up to room around 2pm and still no one had come, called again & she said someone was coming, waited 45 mins & no one came. Walked down to front desk & asked to speak to manager, she came out & said the maint guy extracted at 7am when I 1st called. Adv no one came into our room, we were there & carpet was still soaked & starting to smell. She said there was a misunderstanding as she thought I was calling to have carpet in hallway extracted & cleaned. I dont know why she thought this, I clearly told them it was in our room & explained all the stuff we went through the prior night with no maint guy & coming down to get towels. The maint guy was there immediately & I was told by him that maint is in the hotel until 11pm & he should have come up that night to extract water. Maint guy was very friendly and helpful. This hotel should not be rated a 3 star by any means....it has the amenities it says but none were open or working. I would not stay here again and think someone should look into this hotel more closely.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC