We went there for bike week...The price was good; however after spending $100 in cleaning supplies and wasting a whole day...we could have stayed somewhere much nicer!!! We put a "do not disturb" sign on our door to prevent the cleaning staff from using the dirty mop water on our floors. We knew that if the cleaning staff didn't clean before we got there they certainly wouldn't while we were there. The place was DIRTY!! you couldn’t walk on the floors without turning your socks or feet black!! We had to buy a mop!! The floors are NOT hardwood they are laminate. I have two words for the person that does laundry FABRIC SOFTENER! we had to wash our own towels and sheets because they were so rough and smelled like an ashtray. There was no phone in the room!! No hair dryer, we were given one after requesting it. When a hotel says a hair dryer is provided you shouldn't have to ask for one! The gentleman that worked the office acted like it was a bother. You have to pay the total stay when you check in, not when you leave!!! The washer didn’t work they did eventually fix it, but there was no explanation no apology, nothing! For 3 days HBO didn’t work! we finally told the cleaning staff and she fixed it. I haven’t seen a TV so big since the 80's! You can only take about a 2 minute shower...unless you like only cold water with no water pressure! The kitchen had about 4 forks, 2 spoons and 2 knives, the frying pan handle fell off after the second day. We were provided one after we complained, but the cleaning lady took one from another room to give to us! All the dishes and cabinets had to be washed before they could be used!! The garbage can had stuff growing in it! I think someone was doing a science experiment! The toilet was GROSS!! We had to change 2 light bulbs ourselves! the bar stools at one point were white...not any more they were stained beyond belief! The hotel is right on the street!!! a car going by sounds like it is in your room! The room is not insulated well enough to buffer any noise at all. Good luck crossing the street to get to the beach!!! The white glove award was won years AGO!.....probably when the hotel first opened. Part of my issue, when you are on vacation you shouldn't have to clean, or ask for a new frying pan because yours is awful, or change light bulbs. The rooms should be maintained by staff and these problems should not be discovered by guests. We shouldn't have had to tell staff the light bulbs were out (when we arrived) or that the frying pan handle was broken. This hotel has the potential for being nice, if it was well maintained. After voicing my complaints the hotel has done nothing to resolve my complaints besides blame me for keeping a "do not disturb sign on the door"
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 November 2011
Staff addressed all of the concerns voiced by this guest. I wish to point out that the "Do not disturb" sign was placed on their door as soon as they checked in and housekeeping was unable to service the guest room.
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I am pleased to report that due to guest requests our property is now 100% smoke free. Smoking is only permitted outside of all guest rooms.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC