I stayed in this hotel not just once but twice. I hoped that my first experience was just a fluke so decided to try it again. The reason was because it was close to my company's location. My first experience consisted of arriving late and being greeted by the desk clerk who had zilch customer skills. She barely greeted me and made no mention of what time breakfast started. When I checked in my room I looked on the hotel amenities sheet and found that it ended at 10:00 am. This was not correct. It ended earlier, so I missed the meal. The halls were not air conditioned, very stuffy and stale. I found a rather large cockroach crawling on my wall, and was grateful that none got into my suitcase and travelled home with me. My room faced the back of the hotel and I was staying on a Wednesday night so I was treated to loud music coming from a biker bar until about 10:30.
The second stay was even worse. The halls were still hot and stuffy. My refrigerator smelled like something died in it. The alarm clock did not work and there was no way to set the time properly. The front desk clerk this time was very helpful and explained that the clocks were set by the main location (whatever that meant) so he offered to get me another clock and delivered it promptly. The sheets on my bed did not fit the mattress and they kept pulling back revealing a large stain on the mattress. I also noticed that housekeeping had not cleaned the tub or wiped down the counters. When I brought this up to the front desk clerk he was apologetic and made sure these things were corrected by the next day. Still, I had already made up my mind that this hotel is very poorly run. Had another bad experience with another hotel brand in Clearwater so not sure if it is the area or not. Regardless, my company is closing that location so I won't be traveling there on business again, whew!
- Wyndham Clearwater
- Clearwater Wyndham
