We booked a room at the Chart House for our anniversary trip to Clearwater. Upon arrival we were given our room key and information about the area. When looking for our room, we realized it was the only one in the corridor with the stairs and the door that went outside to the pool. When we went into our room, there was no carpet (all tile floors) which was a little odd. The room was clean but after returning from the beach we found a roach in the bathroom and our bath tub drain clogged and wouldn't drain the water after using it. But that was not the worst part. After a long day sight seeing, we came back to our room expected to get a good night's sleep. ALL NIGHT people went in and out of the door beside our room to the pool (even though the pool was supposed to be closed after dusk) which slammed everytime anyone opened and closed it. Not only that, at 2:30 in the morning there were people who were clearly intoxicated yelling, screaming, and crying in the stairwell right outside our door. This wouldn't have been such a big deal in a normal hotel but no one is at the front desk over night at this hotel. We were given an emergency number for the hotel down the street but were reluctant to call because it wasn't really an emergency. When we told the front desk the next morning, she just said we should have called the emergency number but didn't offer to give us any refund, even though the sign in our room said if we weren't happy they would make it right by refund.
- Chart Hotel On Clearwater Bay
- The Chart House Suites
