This hotel is all of 2 years old, and the property was very nice. We used the very nice gym and we had a junior suite with a full kitchen that overlooked the pool and the ocean. The kitchen had a full refrigerator, oven, wet bar, and microwave. The cleaning service was good, and the room service was good as well. The balcony was nice as well.
But there were some service issues:
-When we ate breakfast at the restaurant, the service was slow, and when we paid with a gift card, there was extra money charged to it that I did not authorize. I had to talk with the manager later to fix the issue. So, make sure to use cash or a credit card.
-When we checked out, I asked for a cab, and the front desk rep asked the bell desk people to make the call. After the call was made, I asked which cab company we should look for. They said something like "Marie will be in a gray car." I asked "which cab company does she drive for?" They replied that they didn't know. I then asked if she was with a cab company or car service. Finally, they admitted that she was with a service. I asked if she had a meter, and they said they didn't know, and then one of them said it was a flat rate to the airport ($55). I then asked how much a cab would be, and of course they said that they didn't know.
I was very upset about their lies and evasiveness, but we had to get to the airport. When the car service came, after our bags were put in the car, I saw the driver give one of the bell desk people some money. So it was clear in my mind that they would always call a car service, even if a guest requests a cab, since they make more money that way.
So, if you want a cab at this hotel, you should call one yourself, otherwise the bell staff will probably always call the car service to rip you off and to line their pockets.
It was very sad that our trip had to end that way, and I did call the manager a few days later.
